VN
Victor N
1 reviews | Active since Sept 2014
19 Feb 2025, 23:36
Rain is fabricating bills out of thin air.
To be honest they dont even deserve 1 star, ive been with them. Few years, from the first month i paid them upfront for service before thy delivered my router, when i missed a payment they shut me down and reconnected only after payment. Their service got bad and i complained a few times with no response until i decided to leave them, at this point I had 2 devices with them. On 26 october i cancelled services with them and they sent me a confirmation that someone will be intouch. They never called me. Today they call me telling me i owe 5000 on my account and that ive always been a future paying customer when i have been pre paying all the time. They do not cancel your service when you request they let it run and make the bill stack up and then they are interested in calling me 4 months after cancellation. They say when I cancelled i had a R2000 outstanding, how when ive always needed to pay for them to reconnect me. These guys are ******. And i say if you dont want a bill pushed on you then go with these guys. **** them im not paying when i asked for cancellation and they even confirmed. ***9 Thats my cancellation reference. What exactly am I paying for?
Helpful (0)
Replies (10)0
Replies (10)
Rain's replyOfficial
20 Feb 2025, 06:31Hi Victor N
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply20 Feb 2025, 06:31
Official
Hi Victor N
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
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Victor N's updateReviewer Update
20 Feb 2025, 17:27My issue had you contacted me for cancellation we would not have the issue of usage. Sent call requests trying to report my modem missing that is how we got to me cancelling my account completely, no one called me. Even before my cancellation check o have 2 other request for calls no one responded to. You guys allowed the usage when i requested cancellation. Your message said you were sorry to see me go, leaning you understood fully that im closing my account with you, you have not given any other option to stop services except through you calling. How is it my fault that you did not end service when i explicitly asked you to do so? Why would you continue providing service like you were hoping i change my mind. I ended my service what is that money for?
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Victor N's update20 Feb 2025, 17:27
Reviewer Update
My issue had you contacted me for cancellation we would not have the issue of usage. Sent call requests trying to report my modem missing that is how we got to me cancelling my account completely, no one called me. Even before my cancellation check o have 2 other request for calls no one responded to. You guys allowed the usage when i requested cancellation. Your message said you were sorry to see me go, leaning you understood fully that im closing my account with you, you have not given any other option to stop services except through you calling. How is it my fault that you did not end service when i explicitly asked you to do so? Why would you continue providing service like you were hoping i change my mind. I ended my service what is that money for?
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Victor N's updateReviewer Update
20 Feb 2025, 17:30I paid you R1200 every month, i ended requested cancellation 4 months ago, you responded “Thank you for contacting rain.
Hope you are keeping well.
We're sorry to hear that you've decided to leave us. Your request has been escalated to our cancellations department, and they will be in touch with you soon.
If you need any further assistance, please reply to this email.
rain Support” what os the R4500 for if we both agreed that im leaving?
Hope you are keeping well.
We're sorry to hear that you've decided to leave us. Your request has been escalated to our cancellations department, and they will be in touch with you soon.
If you need any further assistance, please reply to this email.
rain Support” what os the R4500 for if we both agreed that im leaving?
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Victor N's update20 Feb 2025, 17:30
Reviewer Update
I paid you R1200 every month, i ended requested cancellation 4 months ago, you responded “Thank you for contacting rain.
Hope you are keeping well.
We're sorry to hear that you've decided to leave us. Your request has been escalated to our cancellations department, and they will be in touch with you soon.
If you need any further assistance, please reply to this email.
rain Support” what os the R4500 for if we both agreed that im leaving?
Hope you are keeping well.
We're sorry to hear that you've decided to leave us. Your request has been escalated to our cancellations department, and they will be in touch with you soon.
If you need any further assistance, please reply to this email.
rain Support” what os the R4500 for if we both agreed that im leaving?
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Victor N's updateReviewer Update
20 Feb 2025, 17:33This was on 26 October, my last payment was beginning of that month after u had cut my service after you had cancelled. My first payment went to u before you delivered my modem so ive always paid ahead for service how did we get here?
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Victor N's update20 Feb 2025, 17:33
Reviewer Update
This was on 26 October, my last payment was beginning of that month after u had cut my service after you had cancelled. My first payment went to u before you delivered my modem so ive always paid ahead for service how did we get here?
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Victor N's updateReviewer Update
20 Feb 2025, 17:36Im expecting a call from cancellation, not from billing, as far as im concerned im done paying you. What you say i owe u is bs. And you will have to come pry it from my dead body.
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Victor N's update20 Feb 2025, 17:36
Reviewer Update
Im expecting a call from cancellation, not from billing, as far as im concerned im done paying you. What you say i owe u is bs. And you will have to come pry it from my dead body.
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Victor N's updateReviewer Update
20 Feb 2025, 17:40How am I liable if i asked you to cancel service and you continued providing service? I have a new contract with telkom, thats has been my usage, as far as I know you had cancelled my service upon my request as falsely advertised by you. You said no contract and one can cancel at anytime, i cancelled on 26 October 2024 im being billed for February 2025, how?
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Victor N's update20 Feb 2025, 17:40
Reviewer Update
How am I liable if i asked you to cancel service and you continued providing service? I have a new contract with telkom, thats has been my usage, as far as I know you had cancelled my service upon my request as falsely advertised by you. You said no contract and one can cancel at anytime, i cancelled on 26 October 2024 im being billed for February 2025, how?
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Victor N's updateReviewer Update
20 Feb 2025, 17:45I cant believe om actually being charged for bad service. Wow. You not going to acknowledge my 2 call requests before my cancellation requests which you did not honour, now u asking me to pay for service i did not use?
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Victor N's update20 Feb 2025, 17:45
Reviewer Update
I cant believe om actually being charged for bad service. Wow. You not going to acknowledge my 2 call requests before my cancellation requests which you did not honour, now u asking me to pay for service i did not use?
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Victor N's updateReviewer Update
20 Feb 2025, 17:48Because my cancellation was requested upon your 2 failures to contact me. I would not be in this mess, but i guess you have all resources allocated to rather force a bill on me and defend it on a review website.
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Victor N's update20 Feb 2025, 17:48
Reviewer Update
Because my cancellation was requested upon your 2 failures to contact me. I would not be in this mess, but i guess you have all resources allocated to rather force a bill on me and defend it on a review website.
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Victor N's updateReviewer Update
20 Feb 2025, 18:01How will i get the screenshot of tge message if it was sent through your portal, i only have your response. Was thr reference number not attached to my message. In which im very clear why im
Ending service? I provided the reference number i can only send you a screentshot of your email to my cancellation.
Ending service? I provided the reference number i can only send you a screentshot of your email to my cancellation.
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Victor N's update20 Feb 2025, 18:01
Reviewer Update
How will i get the screenshot of tge message if it was sent through your portal, i only have your response. Was thr reference number not attached to my message. In which im very clear why im
Ending service? I provided the reference number i can only send you a screentshot of your email to my cancellation.
Ending service? I provided the reference number i can only send you a screentshot of your email to my cancellation.
VN
Victor N's updateReviewer Update
20 Feb 2025, 18:02I just check my account from the you have been billing me the full amount since i cancelled my service. This is why this is not making sense when you tell me you billed usage or whatever nonsense you are on about.
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Victor N's update20 Feb 2025, 18:02
Reviewer Update
I just check my account from the you have been billing me the full amount since i cancelled my service. This is why this is not making sense when you tell me you billed usage or whatever nonsense you are on about.