RH
Russel H
1 reviews | Active since Nov 2021
06 Nov 2024, 12:12
Rain Is Disgusting !
RAIN WIFI is the worst ! Tried calling them 16 times A supervisor is never available ! But quick to call for a sale I had a billing issue they refunded me only half my money back when I wanted a full refund I call in a consultant answers arnal or Arnu is the guys name he just puts me on hold while I’m talking . The supervisor Yaseen doesn’t even have a decency to call back to assist !!!! Disgusting service ! I want my service cancelled now immediately and I want my money back ! For you double debiting me ! Or I take it further than this platform !
Helpful (0)
Replies (11)0
Replies (11)
Rain's replyOfficial
06 Nov 2024, 12:14Hey Russel H,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your billing query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your billing query and we will be in touch to assist further.
Regards,
rain.
Rain's reply06 Nov 2024, 12:14
Official
Hey Russel H,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your billing query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your billing query and we will be in touch to assist further.
Regards,
rain.
RH
Russel H's updateReviewer Update
06 Nov 2024, 12:20518103 first digits
1652 last digits
1652 last digits
RH
Russel H's update06 Nov 2024, 12:20
Reviewer Update
518103 first digits
1652 last digits
1652 last digits
RH
Russel H's updateReviewer Update
09 Nov 2024, 15:57Good day , that refund I recieved
But that’s only half !
Hence why I called in again
The total that was due back to me was R1190
As I paid R1250
This months R625 is only meant to be paid on the 15th so why are you keeping it ? Once again *********** and cannot understand . I only received R625 back I want my other half ! As it’s not time yet for this months payment . I will be taking further action against rain ! Ridiculous
But that’s only half !
Hence why I called in again
The total that was due back to me was R1190
As I paid R1250
This months R625 is only meant to be paid on the 15th so why are you keeping it ? Once again *********** and cannot understand . I only received R625 back I want my other half ! As it’s not time yet for this months payment . I will be taking further action against rain ! Ridiculous
RH
Russel H's update09 Nov 2024, 15:57
Reviewer Update
Good day , that refund I recieved
But that’s only half !
Hence why I called in again
The total that was due back to me was R1190
As I paid R1250
This months R625 is only meant to be paid on the 15th so why are you keeping it ? Once again *********** and cannot understand . I only received R625 back I want my other half ! As it’s not time yet for this months payment . I will be taking further action against rain ! Ridiculous
But that’s only half !
Hence why I called in again
The total that was due back to me was R1190
As I paid R1250
This months R625 is only meant to be paid on the 15th so why are you keeping it ? Once again *********** and cannot understand . I only received R625 back I want my other half ! As it’s not time yet for this months payment . I will be taking further action against rain ! Ridiculous
RH
Russel H's updateReviewer Update
09 Nov 2024, 15:59The 30th I made payment of R1250 to rain and the 31st you guys deducted from my card R1190 .
Which means you got in total R2440
I was meant to pay R1190 for the two months
And then this months payment only by the 15th
But no you guys only refunded me R625
Where is the other R625?
You keeping it already for this month
Which isn’t even due yet .
Which means you got in total R2440
I was meant to pay R1190 for the two months
And then this months payment only by the 15th
But no you guys only refunded me R625
Where is the other R625?
You keeping it already for this month
Which isn’t even due yet .
RH
Russel H's update09 Nov 2024, 15:59
Reviewer Update
The 30th I made payment of R1250 to rain and the 31st you guys deducted from my card R1190 .
Which means you got in total R2440
I was meant to pay R1190 for the two months
And then this months payment only by the 15th
But no you guys only refunded me R625
Where is the other R625?
You keeping it already for this month
Which isn’t even due yet .
Which means you got in total R2440
I was meant to pay R1190 for the two months
And then this months payment only by the 15th
But no you guys only refunded me R625
Where is the other R625?
You keeping it already for this month
Which isn’t even due yet .
RH
Russel H's updateReviewer Update
09 Nov 2024, 16:01Since you guys already have this months payment before hand . Cancel my services with you . I now know why people complain about you guys ! I want my services cancelled immediately! Because you have Novembers payment in advance !
RH
Russel H's update09 Nov 2024, 16:01
Reviewer Update
Since you guys already have this months payment before hand . Cancel my services with you . I now know why people complain about you guys ! I want my services cancelled immediately! Because you have Novembers payment in advance !
RH
Russel H's updateReviewer Update
09 Nov 2024, 18:37I spoke to an agent before making payment on the 25/11/2024 and she is the one that said I owe R1190 plus the new months instalment of R625 and told her I will make the arrears payment at the end of the month and the November payment on the 15th. Now you are giving me a different story. This is ridiculous and I want my services canceled and the R625 owed to me. I want this immediately or I will have no choice but to ******* action against rain. Please advice as to when I can expect my money refunded into my account.
RH
Russel H's update09 Nov 2024, 18:37
Reviewer Update
I spoke to an agent before making payment on the 25/11/2024 and she is the one that said I owe R1190 plus the new months instalment of R625 and told her I will make the arrears payment at the end of the month and the November payment on the 15th. Now you are giving me a different story. This is ridiculous and I want my services canceled and the R625 owed to me. I want this immediately or I will have no choice but to ******* action against rain. Please advice as to when I can expect my money refunded into my account.
RH
Russel H's updateReviewer Update
09 Nov 2024, 19:53I was told that payment must be made the 15 of November not in October but it’s fine I will take legal action rather because this is theft. Rain is disgusting honestly. And yes I would like to cancel services as I have requested 3 times and I want my money back!!!
RH
Russel H's update09 Nov 2024, 19:53
Reviewer Update
I was told that payment must be made the 15 of November not in October but it’s fine I will take legal action rather because this is theft. Rain is disgusting honestly. And yes I would like to cancel services as I have requested 3 times and I want my money back!!!
RH
Russel H's updateReviewer Update
09 Nov 2024, 19:53If rain does not return my money then I will have to take the route as collateral for money owed to me by rain.
RH
Russel H's update09 Nov 2024, 19:53
Reviewer Update
If rain does not return my money then I will have to take the route as collateral for money owed to me by rain.
RH
Russel H's updateReviewer Update
10 Nov 2024, 06:05Please give me my money you owe me!
RH
Russel H's update10 Nov 2024, 06:05
Reviewer Update
Please give me my money you owe me!
RH
Russel H's updateReviewer Update
12 Dec 2024, 16:49Good day , would the cancellation that I asked for be cancelled this month ? And collection arranged for the router . As we discussed it should be cancelled .
RH
Russel H's update12 Dec 2024, 16:49
Reviewer Update
Good day , would the cancellation that I asked for be cancelled this month ? And collection arranged for the router . As we discussed it should be cancelled .
RH
Russel H's updateReviewer Update
13 Dec 2024, 06:43Please let them know that my wife will be the one at home as I will be in the US for work purposes .Her number is ***
RH
Russel H's update13 Dec 2024, 06:43
Reviewer Update
Please let them know that my wife will be the one at home as I will be in the US for work purposes .Her number is ***