Rain is disappointing

Been complaining to rain about my network that it hasn't worked properly since October I cannot even work from home properly the network doesn't even work for more than 1 minute and it said network Is not available they never sent a technician to check the towers nor have they sent anyone to help with my situation I feel like I'm just paying for nothing every month ........I cannot watch TV connect my devices because there is no network......They ddnt even try and troubleshoot the router or anything.......they increased prices from 499 to 529 saying that the network will be better instead its worse so what was the increase for......They ddnt even offer a discounted to apologize for the inconvenience