rain is debiting my account even after i have cancelled my sim card

i cancelled my rain sim card via the website, and it was suppose to take effect from the 1st of july. i have not used the sim card since then. and now my account was debited, after i have cancelled the sim card and did not use the sim card.

rain is the most useless company in terms of customer support i have ever encountered, they do not have a physical office that you can go to complain, their phone numbers((+27) 81 *** ) does not work, they claim that it is because of lockdown, but there are so many other companies that are able to offer telephonic services to assist with customer complaints during this lockdown. Their customers are referred to their website to "contact support", The only thing the so called support does is to send you an email with a reference number and say that an agent will contact the customer within 24 to 48 hrs, but unfortunately that never happens, no agent simply contacts the customer, this is extremely bad customer service.

how does a company debit a customer after the service has been cancelled, and i did not use the sim card. there is only one word for this, *****, dishonesty and theft.

what even makes this company rain more suspicious, is that i have bought so many thing from online merchants, and there is always the option from online merchants for a customer to cancel their payment details, which means that a customer can remove the details of their credit card from the merchant system. however rain does not have that option, they only have the option for editing the card payment detail, in other words rain does not allow a customer to remove their card details from the system, they only allow a customer to provide a new card number which they will make an authorisation to make sure that it is valid.

what rain is doing is an ********* and fradulent way of doing bussiness, whenever i cancel any subscription from an online merchant, i also delete my credit card detail from their website, now i understand that the reason that rain does not allow a customer to remove their credit card details from their website, is because they want to *******ly and **********ly debit customers account even after customers have cancelled their service, as they did for me.

i called my bank and my bank said that i gave the card details to rain, so it is not that easy to reverse the ********** charges from rain, and a dispute will have to be lodged.

i have wasted valuable money and time calling my bank, and trying to resolve this, and this is because of an inept company with a totally non existent customer service department to deal with complaints

please whoever is reading this from rain, i want my money back ASAP please refund the money that you *******ly and **********ly debited from my bank account