SH
Sharon H
1 reviews | Active since Aug 2016
30 Oct 2024, 21:41
Rain is *******
Rain what is this new gimmick you trying. I have tried to cancel my rain package for over 2 months and as you know the cancel button was blocked out making it impossible to cancel. I have tried calling but with no luck. Now you send me a bill of R1700. Since when does your package stay on if you have not paid. Now that you have updated your app the cancellation option is suddenly available and what is even more laughable is your agent telling me i used 64g when it was plugged out more than 2 months ago. So what are you guys up to. Then another agent calls and says it all good i must just pay the r250 and she will remove the balance. Doesn't seem like your people are ver skilled behind those telephone!
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
30 Oct 2024, 21:54Hey Sharon H,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your cancellation query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your cancellation query and we will be in touch to assist further.
Regards,
rain.
Rain's reply30 Oct 2024, 21:54
Official
Hey Sharon H,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your cancellation query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your cancellation query and we will be in touch to assist further.
Regards,
rain.
SH
Sharon H's updateReviewer Update
20 Nov 2024, 14:37Please explain how one is supposed to cancel when your website does not allow it. Secondly it was plugged out for x2months.
SH
Sharon H's update20 Nov 2024, 14:37
Reviewer Update
Please explain how one is supposed to cancel when your website does not allow it. Secondly it was plugged out for x2months.
SH
Sharon H's updateReviewer Update
20 Nov 2024, 14:47Listen here i spoke to 2 Consultants and the one even said i mustvpay r250 for cancellation . When i wanted to pay and called in to just confirm again no one knew nothing. 2ndly you know for a fact your website cancel button was not working and you were lucky to get through on the phone. The consult called me and that was how i was able to come to the amount of R250!
SH
Sharon H's update20 Nov 2024, 14:47
Reviewer Update
Listen here i spoke to 2 Consultants and the one even said i mustvpay r250 for cancellation . When i wanted to pay and called in to just confirm again no one knew nothing. 2ndly you know for a fact your website cancel button was not working and you were lucky to get through on the phone. The consult called me and that was how i was able to come to the amount of R250!