RAIN IS BILLING AND DEBITING ME FOR A SERVICE I NO LONGER HAVE WITH THEM.

I don't normally like to complain but this has been by far, the worst experience I have had with RAIN for months now. I have been with RAIN for quite some time with hardly any issues until my service was disconnected. To my surprise, I was told that my account was in arrears for 3 months. I assumed my debit orders were going off as usual but my bank said that rain has not been debiting me for 3 months. I called the call centre and was told that I owe R2800. when I asked why my service was not disconnected after first payment was not received, as it is a month to month contract, I was not given an answer. RAIN then debited me R2800 in November 2021 which put me in a bad financial situation. I called the call centre and cancelled on the same day after they debited me and I moved over to another Internet service provider. But till today 28th of January 2022, I have not been cancelled. The modem has been packed away for months now and has not used since I was disconnected and I have paid them in full and cancelled. I have called the call centre 3 times since the 25th of November and I have 3 different ticket numbers for cancellation which every call centre agent I spoke to has confirmed that the request was sent for cancellation to the billing department and I am still active and being debited. In January I have been debited R1200 for a service I no longer have with RAIN since October 2021. I have requested for RAIN to refund me but this has not been done. THIS IS NOW A CASE OF THEFT. I am now being forced to take this matter further.