Rain is beyond useless!!

I want to express the frustration Rain has caused me. I created my Rain Profile on the 23rd January, paid R479 for uncapped wifi. Rica was done on the same day as well as again yesterday, because I was told by a consultant that I probably didn't o it properly. To date, still no service. On my Rain account, my sim is still in the queue to be Rica'd.

On the 26th January I sent an email to the Rain customer service and received a response from Ziyaad Farell on the 28th, apologizing for late response saying “still in the queue for Rica, will send matter to Rica team for assistance." I started calling Rain customer service call centre there after. These are the list of customer care consultants I spoke to:

Melusi Ayanda Baloyi ( refused to give me surnames) Seawater (he said that’s his name) Nogwanda promised to get the Manager Senzo Madlalose to call me (haven’t received a call as yet)

All of the above promised to escalate and call back, I haven’t heard from anyone of them to date.

Lastly I spoke to Thandeka ( Team Leader), who says they have a system upgrade in process and cannot confirm when Rica team will assist, or activate my service, or a refund which I requested because we now in February.

I am annoyed and angry at the lack of customer service I've received from Rain, from the consultants all the way up to team leaders and managers. If they were doing their jobs, I would've received a call by now. Not only are they rude, but their don't-care attitude tells me that they don't value their jobs. Rain has NOT done me a favour, I am a paying customer and should get the service I've already paid for. If nobody gets back to me by the end of this week, I will be escalating this to the relevant ombudsman. I either want my connection or my money back, and my money needs to be returned as fast as it was taken.