DM
Dominic M
1 reviews | Active since Jan 2024
24 Jan 2024, 12:12
Rain is being extremally problematic
hi can I please be assisted as per my previous complaint regarding rain the lady I spoke to told me that this month's bill will be adjusted as there were days that I did not have internet I called 3 times trying to find out how much I will be paying the call center agents calmly tells me that I will be paying the full amount but why? as we speak I have a router that I can't restart manually it just does not work I'm so tired of complaining I just don't know what to do I just want a functioning Rutar and an adjusted bill .........
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
24 Jan 2024, 13:25Hi Dominic Majola.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply24 Jan 2024, 13:25
Official
Hi Dominic Majola.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
DM
Dominic M's updateReviewer Update
04 Feb 2024, 13:03Thank you I received my adjusted bill however my internet has not been restored I have not had internet for the past weekend something is really wrong with the router this is the 2nd one and they even brought one of the rain technical people to come and fix it last month but it's still giving me the same problem I can not reset it after loade shedding the 2 read lights are still flashing I have called the rain offices I was told it has been escalate how long will it take for it to be fixed?
DM
Dominic M's update04 Feb 2024, 13:03
Reviewer Update
Thank you I received my adjusted bill however my internet has not been restored I have not had internet for the past weekend something is really wrong with the router this is the 2nd one and they even brought one of the rain technical people to come and fix it last month but it's still giving me the same problem I can not reset it after loade shedding the 2 read lights are still flashing I have called the rain offices I was told it has been escalate how long will it take for it to be fixed?
DM
Dominic M's updateReviewer Update
06 Feb 2024, 08:02Something is really up with the router after not having internet for the whole weekend I had internet for a few hours yesterday when i came back from work at around 3pm I had no internet and this morning I still dont have internet and I restart the router but 🤷♀️ nothing can younplease just change the router this can't be normal .
DM
Dominic M's update06 Feb 2024, 08:02
Reviewer Update
Something is really up with the router after not having internet for the whole weekend I had internet for a few hours yesterday when i came back from work at around 3pm I had no internet and this morning I still dont have internet and I restart the router but 🤷♀️ nothing can younplease just change the router this can't be normal .
DM
Dominic M's updateReviewer Update
06 Feb 2024, 21:27 I have looked everywhere for this sim option your talking about and I did not see anything that says sim details I hope you understand that I have not had internet for 4 days now tomorrow will be the 5 th day of not having wifi I don't know how else to communicate that your router has a problem please arrange that I have another router. I should be able to restart this router but j can't do you not think that that is cause for concern. im so tired I'm so drained with this back and forth.
DM
Dominic M's update06 Feb 2024, 21:27
Reviewer Update
I have looked everywhere for this sim option your talking about and I did not see anything that says sim details I hope you understand that I have not had internet for 4 days now tomorrow will be the 5 th day of not having wifi I don't know how else to communicate that your router has a problem please arrange that I have another router. I should be able to restart this router but j can't do you not think that that is cause for concern. im so tired I'm so drained with this back and forth.