YD
Yandiswa D
1 reviews | Active since Apr 2025
25 Sept 2025, 12:00
RAIN is awful
Rain is the worst network you can use. They are lenient with Promise to Pay but their communication is awful. Different people called on my account, today my payment is clear tomorrow its not clear. We have been back and forth for the entire month at my own detriment. Proof of payment was sent for both payments R625 and R224 promise to pay. Till today I am not connected. I have been back and forth with them the entire month to no success with the BOT Leila.. Who today she can see that my payments are cleared ansd then I get a random message saying I must pay again. I have been in denial about RAIN but now, the communication, support and network is not proper. I would not suggest rain to anyone.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
25 Sept 2025, 12:33Hi Yandiswa
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply25 Sept 2025, 12:33
Official
Hi Yandiswa
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
YD
Yandiswa D's updateReviewer Update
25 Sept 2025, 14:13Hi Rain,
1st payment was the 29th August 2025 and promise to pay was on the 2nd September as well as an additonal R50 a day later towards the promise to pay.
An agent then called and then confirmed that all payments are appearing cleared.
Then asked if they can reactivate my account and then we started the whole process again. As I said from the 29th until now. I had to put my account on hold to avoid accumilation of figures
1st payment was the 29th August 2025 and promise to pay was on the 2nd September as well as an additonal R50 a day later towards the promise to pay.
An agent then called and then confirmed that all payments are appearing cleared.
Then asked if they can reactivate my account and then we started the whole process again. As I said from the 29th until now. I had to put my account on hold to avoid accumilation of figures
YD
Yandiswa D's update25 Sept 2025, 14:13
Reviewer Update
Hi Rain,
1st payment was the 29th August 2025 and promise to pay was on the 2nd September as well as an additonal R50 a day later towards the promise to pay.
An agent then called and then confirmed that all payments are appearing cleared.
Then asked if they can reactivate my account and then we started the whole process again. As I said from the 29th until now. I had to put my account on hold to avoid accumilation of figures
1st payment was the 29th August 2025 and promise to pay was on the 2nd September as well as an additonal R50 a day later towards the promise to pay.
An agent then called and then confirmed that all payments are appearing cleared.
Then asked if they can reactivate my account and then we started the whole process again. As I said from the 29th until now. I had to put my account on hold to avoid accumilation of figures
YD
Yandiswa D's updateReviewer Update
26 Sept 2025, 13:15What ovewrdue accoutnt for September when i requested that you hold my account until the issue was closed. I cannot be charged for September when there is clear coommunication of this request.
Secondly how can I pay for a month when there was no connection?
I had to ask for cancellation hence the review on the back and forth we have been having with my account
Secondly how can I pay for a month when there was no connection?
I had to ask for cancellation hence the review on the back and forth we have been having with my account
YD
Yandiswa D's update26 Sept 2025, 13:15
Reviewer Update
What ovewrdue accoutnt for September when i requested that you hold my account until the issue was closed. I cannot be charged for September when there is clear coommunication of this request.
Secondly how can I pay for a month when there was no connection?
I had to ask for cancellation hence the review on the back and forth we have been having with my account
Secondly how can I pay for a month when there was no connection?
I had to ask for cancellation hence the review on the back and forth we have been having with my account
YD
Yandiswa D's updateReviewer Update
26 Sept 2025, 13:16The worst part is that you put a 086 number that does not go througn.
YD
Yandiswa D's update26 Sept 2025, 13:16
Reviewer Update
The worst part is that you put a 086 number that does not go througn.