Rain is a ****y service provider

Rain is the worse service provider. I had been requesting a replacement SIM card for nearly 4 months now and every time I followed up I was told a ticket is opened for the support team to assist. Had to scream and yell for them to take me seriously this week and I was told my card will be delivered same day, only to receive an email to day stating that the card will be delivered with in 3-5 days, after I had explicitly informed them I am leaving the province for the holiday. These people collect money from my bank acc every month and when they have to deliver the service promise they had informed me of when they wanted me to take up the service, vanished into thin air. Today they had dropped phone on me multiple times when I enquired and request this SIM to be delivered like I was informed it would be before I leave.

I am going to cancel and get everyone I convinced to take up rain to cancel too. We'd rather use other service providers then this **** ass service they deliver