RM
Rich M

1 reviews | Active since Sept 2021

29 Jan 2025, 01:19

Rain is a **** these days, they overcharge & initiate subscription on your behalf…I’m very disappointed with this product.

This service provider is very useless and ****ming people, 1. I bought a 5G router with a Black Skin, they just gave me a standard blue skin. 2. I queried my concern, since they said they’ll get to me till today am still waiting… 3. I am supposed to pay R625, but last month when I check my bill it was above R700 , how that happened I don’t know. This month my bill is R1125 , almost double my 1 monthly bill, and all of a sudden I see a subscription that I never initiated, the bill is day light ******* and rain has poor customer service, I’ve been waiting for the call till today. 4. They are lying with fees, they’re not transparent at all, they keep on adding fees which are uncalled for, and futile subscription that increases the bill like crazy also double the monthly payment. 5. So disappointed With this product, it has poor network and then they deduct double the monthly fee in 1 month, that’s a serious ****. 6. Rain is very disappointing and shady these days, it’s not the rain I know from the beginning, they’re looting our money and no longer giving out proper services…

I am so so disappointed, I even regret why I left my mtn service provider…

0
Replies (5)
Rain
Rain's reply29 Jan 2025, 07:03
Official
Hi Rich M

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
Rain
Rain's reply29 Jan 2025, 07:04
Official
Hi Rich M

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
Rain
Rain's reply29 Jan 2025, 07:04
Official
Hi Rich M

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
RM
Rich M's update29 Jan 2025, 07:19
Reviewer Update
Rain is always replying to our messages in public and act as if they care but , when it comes to execution of their promises , zero response …. They always say “we will get in touch” , “we will get in touch” but you will wait for 20 years for that call. If there was a minus stars I would definitely give you a -10 stars (minus 10 stars). What you’re doing is not good, you’re taking people for a ride, you’re taking advantage of your customers…
RM
Rich M's update29 Jan 2025, 07:31
Reviewer Update
Last month my bill was R746.85 , which understandably okay, I get it.
But what is the R1189.52 for ?
What about the blue skin that I didn’t order , I told the lady who called me, I want a black skin and that’s it.