Rain is a Terrible Service Provider and trains its staff to arrogant towards its clients

#***9 - rain network support MSISDN #***

I terminated my services of 3 x 5G routers 2 months ago, it was recoded on the system but never cancelled. This month they send me an invoice of R3262 for a service that I cancelled. I spoke to a call center manager by the name of Teff Crouch if its her real name, and she picked up my request but she says the send me an e-mail stating they will cancel end of October which I did not receive......Rain is terrible to its clients period....Then she lies by saying this is an email that was sent to me on the 8 October 2023........clearly she just wrote this and e-mailed to me today

we're here to help Hi Mandla,

( Thank you for contacting rain, below is the email that was sent to you on the 8 Oct 2023, 2:25 PM )

As per our conversation on call, we have scheduled cancellation for ***, your plan will be canceled at the end of October month.

Please note currently we have a rainOne plan to know more about this plan you can visit our official website:

http://www.rain.co.za/

For any further queries please feel free to contact us back.

Cheers,

rain South Africa

8 Oct 2023, 2:25 PM

After being on a call for 1hr with them, they she concluded by keeping me on hold until I dropped the call....terrible service period.