Rain is a *******

I ordered a rain sim card on the 16th of Jun 2022 and it was delivered on the 22nd of Jun 2022. After I got it, I find out that it is not working on my location and I received a message them saying they will deduct monthly on my account. I sent a complaint the following day regarding the network problem. I was told my pocket router might be the problem, so I need to use my cellphone for the SIM card. I asked them about this monthly deduction on my account, I said I was told it's month to month not a contract when I signed for it. The consultant said it's how rain works, they will deduct every month as long as I have the SIM card. I asked what if the following month I don't want to use it, she said I will still pay for it. I suggested to cancel it and the consultant helped me to cancel it and she told me I must take out the SIM card from the router and also said I will be refunded back my R479. That was on the following day after I got the SIM card. Ever since I have been waiting for my refund. When I send them emails, they are not going through. I receive a notification that I should visit their website, but I still get the very same email. I want my money back. They tell us it's month to month only to find out it's a contract. Gugulethu Mtshabe