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Sesethu C

1 reviews | Active since Jul 2022

22 Jul 2022, 20:30

Rain is a ****! *******.

Rain is a ****.

They deducted R750 on my account charging me for services I didn't use. I stopped using the internet in March/April. I opted to cancel the sim on 01july as I saw that I was being charged but I'm not using the internet.

I used to send email to Rain in order for them to deduct on a certain month. Now they deduct without authorization which is wrong!

I was promised a refund within 7-10 and today when I called in I was told that the refund was processed but had to be returned because they couldn't verify banking details, how?! when they deducted on my account with the same details they claim to not have.

On the add they state that rain is a ISP with no contracts but they way they **** people you'd swear they do contracts. How can internet service provider **** poyal customers. It's to disgusting what rain is doing.

I need my refund. 💔

0
Replies (5)
Rain
Rain's reply23 Jul 2022, 10:11
Official
Hi  Sesethu 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you, rain.
SC
Sesethu C's update24 Jul 2022, 10:31
Reviewer Update
This is the response I always get please my issue sorted and refund my money. It's high time you get reported to the media.

Infact I will report the ****s you are running . Making unauthorized debit orders from your loyal customers.
SC
Sesethu C's update24 Jul 2022, 10:51
Reviewer Update
Ya'll need to refund me my R750 and I won't wait 7-10 days. Why do you do unauthorized debits from peoples accounts?
SC
Sesethu C's update26 Jul 2022, 11:45
Reviewer Update
Thank you I've received the refund. But I want the account canceled as I see I am now getting billed for August. I scheduled a cancelation for the 1st of July 2022 but I see it's not canceled yet.
SC
Sesethu C's update26 Jul 2022, 14:52
Reviewer Update
Thank you much for the assistance.

Have a good day.