RAIN IS A ****!!!!! EVERYTHING IS BAD BUT THEY WILL KEEP ON TAKING YOUR MONEY

I've had a very bad experience ever since u started using rain. There are a lot of issues with their network, you can stay 3 days without having any connection when there's connection then it's not stable. I canceled my first membership but one of the consultants convinced me to get another one claiming that the problem could've been with a router but still I experienced the same problem. So I tried to cancel again using the app but I couldn't even login I have no idea why for weeks then I just decided to not use the router anymore and opted for another service provider. Today they deducted a full R499 for a router I haven't been using!!!! I called asking for a refund but they say the matter is being escalated. I am really ****ed of right now, rain is a ****. Also, I have been waiting for months now for them to come and collect their router. They keep on saying that someone will show up but it has been months and no one came. This is really frustrating!!!!!!!!!!!!! I regret the day I heard about rain, if I could go back I will keep my ears shut!!!!!!!!! They offer bad service and they don't assist when a customer has a problem....... It is just a ****, a normalized ****!!!!!!!