1 reviews | Active since Jul 2021
Rain is a ****. DO NOT SIGN UP WITH THEM
RAIN IS DISGUSTING. THEY TAKE ADVANTAGE OF PEOPLE. WE CHECKED OUR AREA AND IT CLEARLY SAID WE HAVE COVERAGE WHICH TODAY IF YOU PUT OUR ADDRESS IT SHOWS WE HAVE COVERAGE BUT GUESS WHAT... AFTER THE SIM WAS DELIVERED IT APPEARS THERE'S NO COVERAHE EVEN AFTER 6 AGENTS CONFIRMED THERE'S COVERAGE ON THE SYSTEM BUT WE WE NEVER HAD ANY INTERNET WHATS OVER WHICH THE AGENTS ALSO COULD SEE THE SIM WAS NOT RESPONDING AND THAT THE AREA DOES NOT HAVE INTERNET OR COVERAGE. APPARANTLY AS PER AGENT 1, THE SIM NEEDED TO BE CANCELED AND THAT WE WILL BE CREDITED AS THIS WAS REPORTED IMMIDIATLY AFTER REALIZING THERE'S NO COVERAGE. AGENT 2 CALLED AND SAID THEY ARE CANCELING THE CONTRACT AND THAT WE WILL BE CREDITED ACCORDINGLY FOR L THE DAYS WE NEVER HAD COVERAGE.I HAVE EVERYTHING ON EMAIL CONFIRMING WE WILL BE REFUNDED THE MONEY DEBITED IN FEB FOR JAN.WE ALLOWED DAYS TO PASS AND RAIN TILL TODAY HAS NOT REFUNDED OUR R600 PLUS THEY TOOK FOR A SIM NEVER USED. IT'S MARCH AND GUESS WHAT, RAIN ATTEMPED TO DEBIT US 2 DAYS AGAIN. RAIN I HAVE ALL THE CALL RECORDINGS WITH YOUR AGENTS CONFIRMING THE SIM WAS CANCELED IN JAN AS WELL AS EMAILS. I'VE REACHED OUT ALMOST AFTER ALL THE PROMISES OF REFUND AND NOW RAIN IS NOT RESPONDING TO MY EMAILS. I PROMISE YOU WITH THE CALL RECORDINGS AND EMAILS I WILL BE ESCALATING THIS DAY LIGHT *******. I WANT MY MONEY DEBITED BY YOU AND I WANT YOU TO PAY FOR BANK CHARGES AS WELL.YOUR AGENTS LIE TO GET OFF THE PHONE AND MAKE ALL PROMISES BUT NEVER RENDER. I WILL BE REPORTING THIS. YOU ARE *****S AND ****S
Hi Promise
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Hi Promise
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Do you have my account details for the refund?
Have a skilled QA team to evaluate your agents. Wrong info is provided on a daily basis and tickets are being mishandled and not rep**** to. It's a monky business ran in that office frustrating innocent customers. I WANT ALL MY MONEY!!!!!!!!!!!!!!!!!!!!!!!!!
Do you have my account details for the refund?
Have a skilled QA team to evaluate your agents. Wrong info is provided on a daily basis and tickets are being mishandled and not rep**** to. It's a monky business ran in that office frustrating innocent customers. I WANT ALL MY MONEY!!!!!!!!!!!!!!!!!!!!!!!!!
