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PROMISE M

1 reviews | Active since Jul 2021

03 Mar 2023, 06:42

Rain is a ****. DO NOT SIGN UP WITH THEM

RAIN IS DISGUSTING. THEY TAKE ADVANTAGE OF PEOPLE. WE CHECKED OUR AREA AND IT CLEARLY SAID WE HAVE COVERAGE WHICH TODAY IF YOU PUT OUR ADDRESS IT SHOWS WE HAVE COVERAGE BUT GUESS WHAT... AFTER THE SIM WAS DELIVERED IT APPEARS THERE'S NO COVERAHE EVEN AFTER 6 AGENTS CONFIRMED THERE'S COVERAGE ON THE SYSTEM BUT WE WE NEVER HAD ANY INTERNET WHATS OVER WHICH THE AGENTS ALSO COULD SEE THE SIM WAS NOT RESPONDING AND THAT THE AREA DOES NOT HAVE INTERNET OR COVERAGE. APPARANTLY AS PER AGENT 1, THE SIM NEEDED TO BE CANCELED AND THAT WE WILL BE CREDITED AS THIS WAS REPORTED IMMIDIATLY AFTER REALIZING THERE'S NO COVERAGE. AGENT 2 CALLED AND SAID THEY ARE CANCELING THE CONTRACT AND THAT WE WILL BE CREDITED ACCORDINGLY FOR L THE DAYS WE NEVER HAD COVERAGE.I HAVE EVERYTHING ON EMAIL CONFIRMING WE WILL BE REFUNDED THE MONEY DEBITED IN FEB FOR JAN.WE ALLOWED DAYS TO PASS AND RAIN TILL TODAY HAS NOT REFUNDED OUR R600 PLUS THEY TOOK FOR A SIM NEVER USED. IT'S MARCH AND GUESS WHAT, RAIN ATTEMPED TO DEBIT US 2 DAYS AGAIN. RAIN I HAVE ALL THE CALL RECORDINGS WITH YOUR AGENTS CONFIRMING THE SIM WAS CANCELED IN JAN AS WELL AS EMAILS. I'VE REACHED OUT ALMOST AFTER ALL THE PROMISES OF REFUND AND NOW RAIN IS NOT RESPONDING TO MY EMAILS. I PROMISE YOU WITH THE CALL RECORDINGS AND EMAILS I WILL BE ESCALATING THIS DAY LIGHT *******. I WANT MY MONEY DEBITED BY YOU AND I WANT YOU TO PAY FOR BANK CHARGES AS WELL.YOUR AGENTS LIE TO GET OFF THE PHONE AND MAKE ALL PROMISES BUT NEVER RENDER. I WILL BE REPORTING THIS. YOU ARE *****S AND ****S

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Replies (9)
Rain
Rain's reply03 Mar 2023, 08:27
Official

Hi Promise
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain
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PROMISE M's update03 Mar 2023, 10:05
Reviewer Update
You told us the Sim was canceled in January and also how do you know which account I'm referring to since you never asked my details. You took 2 payment for Jan and Feb why? Why? Your agent told me they canceled and that I will get 2 refunds since there was no coverage as the tower as per your agents is faulty and that it's not our fault as per your agent and common sense. I want my money or we will dance in court
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PROMISE M's update03 Mar 2023, 10:06
Reviewer Update
You are *****s. I want you to refund the bank charges as well amounting to which is R8. 50x4
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PROMISE M's update03 Mar 2023, 10:08
Reviewer Update
Call me now on *** the email used was ***
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PROMISE M's update03 Mar 2023, 10:11
Reviewer Update
Answer, why are you not replying to our emails sent requesting the refunds promised? Your 6 agents promised a refund would be processed in Jan just imagine. Today we get a notifucation from you again attempting to debit after your agents said they canceled the Sim. The tower here is not functioning and your agents confirmed that as well. Call me now if you know what's best for your company. The recordings and emails will be sent to the ombadsman that I can promise you
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PROMISE M's update03 Mar 2023, 10:31
Reviewer Update
I will wait for my refund. I will take screenshots of this confirmation. Rain stop *****ing from poor people. Have shame
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PROMISE M's update03 Mar 2023, 10:51
Reviewer Update
Not sure if the agents are *********** or Rain itself is a **** but seems alot of people are complaining about the same thing.

Do you have my account details for the refund?

Have a skilled QA team to evaluate your agents. Wrong info is provided on a daily basis and tickets are being mishandled and not rep**** to. It's a monky business ran in that office frustrating innocent customers. I WANT ALL MY MONEY!!!!!!!!!!!!!!!!!!!!!!!!!
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PROMISE M's update03 Mar 2023, 11:36
Reviewer Update
Noted, I'll wait... Again...
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PROMISE M's update03 Mar 2023, 11:54
Reviewer Update
Mmmm right,🙄