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PROMISE M
1 reviews | Active since Jul 2021
27 Jul 2021, 11:32
RAIN IS A **** AND THEY ARE LOOTERS
DON'T GET RAIN. THEY ARE A BUNCH OF LOOTERS. I ordered the 5G on the 30th of June and it was delivered on the 3rd oj July. They delivered a router with a sim that doesn't work. I was without internet for 2weeks. Agents drop calls on you and if you lucky to get through they promise a call back by Teamleader which never happens. I called almost 45times to get them to come fix the problem. THEY REP**** ON THE 18TH OF JULY AND SENT FIELD AGENTS ON THE 19TH. THE FIELD AGENTS DIAGNOSED THE PROBLEM AND IT WAS DISCOVERED RAIN DELIVERED A SIM THAT DOES NOT WORK. THE 5G WAS THEN ACTIVATED ON THE 19TH AND DEACTIVATED ON THE 24 OF JULY. I AM NOW TOLD THAT I WILL NOT GET MY CREDIT BACK FOR A FAULT CAUSED BY THEIR AGENT WHO CANCELED MY 5G BY THEIR MISTAKE. THE AGENT ARRANGED A COLLECTION WITHOUT MY APPROVAL AND NOW RAIN IS TELLING ME I WILL NOT GET MY MONEY BACK BECAUSE I USED THE SERVICE FROM 19JULY TILL 23RD JULY. WE SHALL MEET IN COURT!
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Replies (9)PM
PROMISE M's updateReviewer Update
27 Jul 2021, 12:16when if i have been writing and calling in for almost a month to resolve this? The only person/ people who can help is Paul Harris and Michael Jordaan or better yet Willen Roos and Conrad Leigh.
Please see ticket number:
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you delivered a router, failed to activate it for two weeks, came on the 19th, and went ahead and deactivated it on the 23rd. I'm now told you to cant reactivate and that I won't get my refund. I only got to use this service for 1 week then the agent deactivated my 5g without following up to see that the issue was resolved. Im told about 2-48hours then an *********** agent will respond with whatever comes to their mind. you are looters and *******. I want my money. I ordered fibre with another provider, canceled the order on the 19th because your field agents had fixed the issue with 5G now I'm stuck without internet!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Please see ticket number:
(***)
(***)
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you delivered a router, failed to activate it for two weeks, came on the 19th, and went ahead and deactivated it on the 23rd. I'm now told you to cant reactivate and that I won't get my refund. I only got to use this service for 1 week then the agent deactivated my 5g without following up to see that the issue was resolved. Im told about 2-48hours then an *********** agent will respond with whatever comes to their mind. you are looters and *******. I want my money. I ordered fibre with another provider, canceled the order on the 19th because your field agents had fixed the issue with 5G now I'm stuck without internet!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
PM
PROMISE M's update27 Jul 2021, 12:16
Reviewer Update
when if i have been writing and calling in for almost a month to resolve this? The only person/ people who can help is Paul Harris and Michael Jordaan or better yet Willen Roos and Conrad Leigh.
Please see ticket number:
(***)
(***)
***
you delivered a router, failed to activate it for two weeks, came on the 19th, and went ahead and deactivated it on the 23rd. I'm now told you to cant reactivate and that I won't get my refund. I only got to use this service for 1 week then the agent deactivated my 5g without following up to see that the issue was resolved. Im told about 2-48hours then an *********** agent will respond with whatever comes to their mind. you are looters and *******. I want my money. I ordered fibre with another provider, canceled the order on the 19th because your field agents had fixed the issue with 5G now I'm stuck without internet!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Please see ticket number:
(***)
(***)
***
you delivered a router, failed to activate it for two weeks, came on the 19th, and went ahead and deactivated it on the 23rd. I'm now told you to cant reactivate and that I won't get my refund. I only got to use this service for 1 week then the agent deactivated my 5g without following up to see that the issue was resolved. Im told about 2-48hours then an *********** agent will respond with whatever comes to their mind. you are looters and *******. I want my money. I ordered fibre with another provider, canceled the order on the 19th because your field agents had fixed the issue with 5G now I'm stuck without internet!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
PM
PROMISE M's updateReviewer Update
27 Jul 2021, 12:21please do that asap!
PM
PROMISE M's update27 Jul 2021, 12:21
Reviewer Update
please do that asap!
PM
PROMISE M's updateReviewer Update
27 Jul 2021, 12:23how will you refund if you dont even have any of my details? you didnt ask for anything to access my account yet you are refunding? are you confirming that RAIN is a ****?
PM
PROMISE M's update27 Jul 2021, 12:23
Reviewer Update
how will you refund if you dont even have any of my details? you didnt ask for anything to access my account yet you are refunding? are you confirming that RAIN is a ****?
PM
PROMISE M's updateReviewer Update
27 Jul 2021, 12:47I need this refunded immediately! I've had enough of Rain and the associates. I don't know if you are aware but the agents hang up on customers, create callbacks that never happen, Team leaders are forever busy on other lines and never take escalations. I want to know right away when the refund is being processed. I told other agents that ill be contacting the ombudsman and they just brushed it off and didn't take this seriously. I expect those funds in my account and a confirmation email or my lawyers will be getting in touch with Rain. on the ticket I sent on the 19th i asked that i want to discuss compensation for all the calls I made to resolve this and guess what? I was ignored as usual. I lost out of income due to not being online and not having internet, you canceled my internet and could not work on Sat til today. how do we then resolve that and discuss compensation?
PM
PROMISE M's update27 Jul 2021, 12:47
Reviewer Update
I need this refunded immediately! I've had enough of Rain and the associates. I don't know if you are aware but the agents hang up on customers, create callbacks that never happen, Team leaders are forever busy on other lines and never take escalations. I want to know right away when the refund is being processed. I told other agents that ill be contacting the ombudsman and they just brushed it off and didn't take this seriously. I expect those funds in my account and a confirmation email or my lawyers will be getting in touch with Rain. on the ticket I sent on the 19th i asked that i want to discuss compensation for all the calls I made to resolve this and guess what? I was ignored as usual. I lost out of income due to not being online and not having internet, you canceled my internet and could not work on Sat til today. how do we then resolve that and discuss compensation?
PM
PROMISE M's updateReviewer Update
27 Jul 2021, 14:40Capitec
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Savings
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Savings
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PROMISE M's update27 Jul 2021, 14:40
Reviewer Update
Capitec
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Savings
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Savings
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PROMISE M's updateReviewer Update
27 Jul 2021, 14:41The number is greyed out what should I do?
one two four four three one three five three eight
1..2..4..4..3..1..3..5..3..8
one two four four three one three five three eight
1..2..4..4..3..1..3..5..3..8
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PROMISE M's update27 Jul 2021, 14:41
Reviewer Update
The number is greyed out what should I do?
one two four four three one three five three eight
1..2..4..4..3..1..3..5..3..8
one two four four three one three five three eight
1..2..4..4..3..1..3..5..3..8
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PROMISE M's updateReviewer Update
28 Jul 2021, 10:19why have you blocked your response when I ask when to expect my reimbur*****t? I need to know when I can expect to see funds in my account. Its useless to reply yet hide the response. I DONT KNOW WHAT GAME YOU ARE PLAYING HERE
PM
PROMISE M's update28 Jul 2021, 10:19
Reviewer Update
why have you blocked your response when I ask when to expect my reimbur*****t? I need to know when I can expect to see funds in my account. Its useless to reply yet hide the response. I DONT KNOW WHAT GAME YOU ARE PLAYING HERE
PM
PROMISE M's updateReviewer Update
28 Jul 2021, 11:09I JUST GOT A CALL FROM RAM SAYING THEY HAVE BEEN TRYING TO CALL WHICH IS A LIE, NO ONE HAS CALLED ME UNTILL NOW.PLEASE NOTE I WILL NOT RETURN THIS ROUTER UNTIL I GET MY FULL REFUND. I PAID IN ADVANCE FOR THE SERVICE I COULDNT USE, I CALLED A MILLION TIMES TO GET THIS RESOLVED, IM ASKING A SIMPLE QUESTION REGARDING MY REFUND AND I AM TOLD I WILL NOT GET REFUND FOR SOMETHING I USED FOR 4 DAYS. BULL****. GIVE ME BACK MY DANM MONEY AND COLLECT THIS THIS OUT MY HOUSE BEFORE I FEED IT TO THE DOGS AND ARRANGE A MEETING IN COURT
PM
PROMISE M's update28 Jul 2021, 11:09
Reviewer Update
I JUST GOT A CALL FROM RAM SAYING THEY HAVE BEEN TRYING TO CALL WHICH IS A LIE, NO ONE HAS CALLED ME UNTILL NOW.PLEASE NOTE I WILL NOT RETURN THIS ROUTER UNTIL I GET MY FULL REFUND. I PAID IN ADVANCE FOR THE SERVICE I COULDNT USE, I CALLED A MILLION TIMES TO GET THIS RESOLVED, IM ASKING A SIMPLE QUESTION REGARDING MY REFUND AND I AM TOLD I WILL NOT GET REFUND FOR SOMETHING I USED FOR 4 DAYS. BULL****. GIVE ME BACK MY DANM MONEY AND COLLECT THIS THIS OUT MY HOUSE BEFORE I FEED IT TO THE DOGS AND ARRANGE A MEETING IN COURT
PM
PROMISE M's updateReviewer Update
28 Jul 2021, 12:04 7.8.9.7.4.6.9.
seven. eight. nine. seven. fou.r six. nine.
go through this ticket upto the response and see that someone sent me an email after I had requested to cancel, they sent an email that Rain is sending field agents. obviously if this was sent after I requested to cancel it means Rain didn't want me to cancel as they were sending help. agents came and fixed the issue...read...I then responded that don't cancel the 5G in capital letters but a smart agent ignored my request and followed up on old ticket and went ahead and canceled. No one seems to know what they are doing there and no one wants to take accountability. Fix your Zendendesk system and stop making agents resolve tickets without following up. It seems anyone just resolved to any ticket they like at their own time which causes confusion Rain. Fix your life Rain!
seven. eight. nine. seven. fou.r six. nine.
go through this ticket upto the response and see that someone sent me an email after I had requested to cancel, they sent an email that Rain is sending field agents. obviously if this was sent after I requested to cancel it means Rain didn't want me to cancel as they were sending help. agents came and fixed the issue...read...I then responded that don't cancel the 5G in capital letters but a smart agent ignored my request and followed up on old ticket and went ahead and canceled. No one seems to know what they are doing there and no one wants to take accountability. Fix your Zendendesk system and stop making agents resolve tickets without following up. It seems anyone just resolved to any ticket they like at their own time which causes confusion Rain. Fix your life Rain!
PM
PROMISE M's update28 Jul 2021, 12:04
Reviewer Update
7.8.9.7.4.6.9.
seven. eight. nine. seven. fou.r six. nine.
go through this ticket upto the response and see that someone sent me an email after I had requested to cancel, they sent an email that Rain is sending field agents. obviously if this was sent after I requested to cancel it means Rain didn't want me to cancel as they were sending help. agents came and fixed the issue...read...I then responded that don't cancel the 5G in capital letters but a smart agent ignored my request and followed up on old ticket and went ahead and canceled. No one seems to know what they are doing there and no one wants to take accountability. Fix your Zendendesk system and stop making agents resolve tickets without following up. It seems anyone just resolved to any ticket they like at their own time which causes confusion Rain. Fix your life Rain!
seven. eight. nine. seven. fou.r six. nine.
go through this ticket upto the response and see that someone sent me an email after I had requested to cancel, they sent an email that Rain is sending field agents. obviously if this was sent after I requested to cancel it means Rain didn't want me to cancel as they were sending help. agents came and fixed the issue...read...I then responded that don't cancel the 5G in capital letters but a smart agent ignored my request and followed up on old ticket and went ahead and canceled. No one seems to know what they are doing there and no one wants to take accountability. Fix your Zendendesk system and stop making agents resolve tickets without following up. It seems anyone just resolved to any ticket they like at their own time which causes confusion Rain. Fix your life Rain!