Rain is a ****!!

I've never been so disappointed in any company in my life. I was using supersonic which was working absolutely fine no problems whatsoever. I then decided to try out rain with their unlimited plan. But the problem with rain is the way they conduct their business. I first ordered my sim last year June, I never received it. I personally had to call them back and ask about my order and this was February this year 8 months after. They told me my order was cancelled and I should receive a refund, I can go collect a new sim from either clicks or takealot. Fine I do that, get home start activating my new sim, I make the payment but I have a problem in trying to rica my sim because I didn't have the correct documentation. The following day when I had the necessary documentation to finish of my sim activation an agent tells me they've just cancelled the payment I did so I'll have to wait for a refund and do another payment this is now on the 16th of March. So basically I still can't use my rain sim yet they've taken R479x2 from my account, I was told the refund takes 10-14 days it's been over months now and everyone I call support each agent tells me they will escalate the matter to the billing department. I haven't used their services yet I'm already fed up rain is a **** they are ripping people off!! This is against the Consumer Protection Act! Need help