Rain is a ******* of a service provider

A couple of weeks back I was offered rain one and 2 of the mobile SIM cards were giving to my kids. My eldest daughter recently changed phones and have had issues signing on to WhatsApp due to the OTP not coming through. I’ve called rain several time and each agent gave me a different scenario. The one agent informed me that rain doesn’t support WhatsApp hence the OTP not coming through. The second agent informed me that I need to activate international calling as WhatsApp uses an international line to send the OTP and I must purchase R100 airtime to get these OTP. I strongly disagreed as it didn’t make sense to purchase R100 airtime for a 15 year old that already gets 100 minutes, sms and data. The last agent said she’s escalated but to date I have not received any correspondence. I’ve reached out on Twitter to the point that agents have stopped replying. My option was to cancel this SIM card and port my daughter back to MTN but it seems rain is now blocking the whole process. My account is up to date I always make sure of it but rain had the audacity to inform MTN that my account is in arrears and therefore can not proceed with the port. I called rain to inform them to accept the port and correspond with MTN and I was assured that it will be sorted. Today I called MTN and still MTN insists that rain is adamant that I’m owing. Quite frankly I am disappointed and have reached the stage where I just want to cancel my subscription with rain. It’s either you resolve the OTP issue or process the port cause my next step is to really take matter further!!!!