FW
Fronia W
1 reviews | Active since Oct 2021
25 Aug 2022, 08:53
RAIN IS A NO Go PEOPLE...
So i cancelled my Rain account in june. Thybsend me scheduled cancelation notice for the 11th of July. Thy debit me end July still and now thy debit me end of August. I want my money bacj thy dont have a proper customer service line for assistance. I want my money. Can i please be advised on what to do. Rain is pathetic really. Thank God for fibre Rain ease contact me. People register for a reputable company like telkom or vidacom or even vuma
Helpful (0)
Replies (8)0
Replies (8)Rain's replyOfficial
25 Aug 2022, 09:14Hi Fronia.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply25 Aug 2022, 09:14
Official
Hi Fronia.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
FW
Fronia W's updateReviewer Update
25 Aug 2022, 12:42I want my money for July back and please dont try and debit me again for August. You will see that i have not used your service in July. Just give me what you owe me.
FW
Fronia W's update25 Aug 2022, 12:42
Reviewer Update
I want my money for July back and please dont try and debit me again for August. You will see that i have not used your service in July. Just give me what you owe me.
FW
Fronia W's updateReviewer Update
25 Aug 2022, 14:37I was billed for the end of July. And there was no usage i had fibre by that time. I get billed in advanced. So i paid end June and end July so end of June was for usage in July if wich i did not use. I want my money back that was taken out of my account end of July 2022.
FW
Fronia W's update25 Aug 2022, 14:37
Reviewer Update
I was billed for the end of July. And there was no usage i had fibre by that time. I get billed in advanced. So i paid end June and end July so end of June was for usage in July if wich i did not use. I want my money back that was taken out of my account end of July 2022.
FW
Fronia W's updateReviewer Update
25 Aug 2022, 14:55Please tell me why is my account being debited this month. I asked fir cancelation before the 25th of June. I was debited end if July and again this month. If i did not pay upfront i was not able to use. So why am i now being billed in fir usage. I want my ****ing money im not leaving this like this people this will be the issue going forward.
FW
Fronia W's update25 Aug 2022, 14:55
Reviewer Update
Please tell me why is my account being debited this month. I asked fir cancelation before the 25th of June. I was debited end if July and again this month. If i did not pay upfront i was not able to use. So why am i now being billed in fir usage. I want my ****ing money im not leaving this like this people this will be the issue going forward.
FW
Fronia W's updateReviewer Update
25 Aug 2022, 15:25And Why lie to people sayin you can cancel at anytime no cancelation fees when your clearly charged me double. When will my money be back in my account.
FW
Fronia W's update25 Aug 2022, 15:25
Reviewer Update
And Why lie to people sayin you can cancel at anytime no cancelation fees when your clearly charged me double. When will my money be back in my account.
FW
Fronia W's updateReviewer Update
25 Aug 2022, 16:17Then why am i being charged in August my account was debited meaning as soon as my salary reflects it will go iff and im not happy about that.
FW
Fronia W's update25 Aug 2022, 16:17
Reviewer Update
Then why am i being charged in August my account was debited meaning as soon as my salary reflects it will go iff and im not happy about that.
FW
Fronia W's updateReviewer Update
25 Aug 2022, 20:09Please explain to me how your service is post paid. If i had to make a payment to use for the month. If there was a month i did not pay i was not able to use the upcoming month coz i failed to make payment. But suddenly its post paid. Im confused. This is **************** and i will be taking this further with the ombudsman. This is not over. Im 100% sure that i send my cancelation notice in June. Ill send the proof of that to the ombudsman. I have the scdeen shots on my phone. And the text messages aswel
FW
Fronia W's update25 Aug 2022, 20:09
Reviewer Update
Please explain to me how your service is post paid. If i had to make a payment to use for the month. If there was a month i did not pay i was not able to use the upcoming month coz i failed to make payment. But suddenly its post paid. Im confused. This is **************** and i will be taking this further with the ombudsman. This is not over. Im 100% sure that i send my cancelation notice in June. Ill send the proof of that to the ombudsman. I have the scdeen shots on my phone. And the text messages aswel
FW
Fronia W's updateReviewer Update
25 Aug 2022, 20:18And please im requesting the call recording of me signing up for this as i remember that i was told this is a month to month servic.and there is no cancelation fees cauze these are the questions i asked.
FW
Fronia W's update25 Aug 2022, 20:18
Reviewer Update
And please im requesting the call recording of me signing up for this as i remember that i was told this is a month to month servic.and there is no cancelation fees cauze these are the questions i asked.
