rain is a nightmare

On the 26th October I called rain to order a 5G internet , all went well until I received my internet , on the 1 November they disconnected my services due to non-payment , I was surprised as I did ask the consultant if there will be any pro-rata and she advised that there won’t be any pro-rata instead they will debit end of Nov which was cool with me at that time , I called the call centre hoping that they will assist and which they did after giving them my commitment that they can deduct end of Nov , I had services reconnected for a week and all of a sudden they disconnected it again withing the month of Nov without considering the agreement that we had, I tried to call the call centre and spoke to the lady by the name of Na****ha , who could not transfer my call to Billing , surprised that when i called at first they did transfer my call to billing , I requested for the surname she refused , Team managers name she refused as well , I’m not so sure if they know what customer service is as they close all doors of communication even if interactions are there they ignore and the consultant are rude as well , may I kindly get someone from Rain Billing or customer service department ,who has customer service ethics and is willing to assist to call me please it is frustration to talk to people who are messengers and not assertive and are unable to resolve the query please! Please! please .