Rain Is A Nightmare

Being unhappy about a signal is one thing, but billing and customer care is something different. I was debited twice for 1 invoice/month. I called in 0n Saturday 2nd October to address the matter, spoke to Carl Martin who promised to escelated the matter to the billing department. No call has been received this far. It's been more than 72 hours now and I'm still waiting for my refund. Today I spoke to Mathapelo Molefe who says that my query has not been handled by the billing department...I think that Rain aired prematurely seeing that they have an issue with all their deparents. Completely disatisfied with the level of service receive