KM
Kgaugelo M
1 reviews | Active since Sept 2014
28 Jan 2026, 09:18
RAIN IS A **** - MISLEADING MONTH TO MONTH AND BILLING ISSUES
Rain has turned out to be a complete ****. They advertise month-to-month services, but that’s misleading. I’ve been billed for three months of services I never used. In fact, I didn’t even use their services for more than three consecutive months. To make matters worse, in January 2025 they double debited my account and then suspended my internet. When I raised the issue, they promised to respond within 24–48 hours, but never did. Instead, they began attempting multiple debits daily. When I queried this, their only response was that they “understand the frustration” and could help me set up payment arrangements. Yet, regarding my concerns about the double debit, suspended internet, and investigation into my usage, they admitted they couldn’t provide any timeframe for resolution.
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Replies (3)0
Replies (3)
Rain's replyOfficial
28 Jan 2026, 11:06Hi Kgaugelo
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply28 Jan 2026, 11:06
Official
Hi Kgaugelo
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
KM
Kgaugelo M's updateReviewer Update
29 Jan 2026, 12:58I request that debits on my account be stopped with immediate effect.
I previously engaged with a consultant named Kathrine, whose conduct was extremely discourteous. During this interaction, I was informed that debiting would continue regardless, and I was further advised that I should have contacted Rain while I was hospitalised. This was despite Rain having confirmed that there had been no usage of the service on my account for more than three consecutive months. The call was subsequently terminated by the consultant.
Additionally, I was informed by another agent that the billing department would not contact me. To date, this appears to be accurate, as it has been four days since I formally requested a refund. I was initially advised to expect feedback within 24 to 48 hours; however, no response was received. Upon following up, I was told that I would be contacted within two hours, which again did not occur. To date, I have received no written or telephonic communication from the billing department.
This ongoing lack of response and poor service is unacceptable, and I request urgent resolution of this matter.
I previously engaged with a consultant named Kathrine, whose conduct was extremely discourteous. During this interaction, I was informed that debiting would continue regardless, and I was further advised that I should have contacted Rain while I was hospitalised. This was despite Rain having confirmed that there had been no usage of the service on my account for more than three consecutive months. The call was subsequently terminated by the consultant.
Additionally, I was informed by another agent that the billing department would not contact me. To date, this appears to be accurate, as it has been four days since I formally requested a refund. I was initially advised to expect feedback within 24 to 48 hours; however, no response was received. Upon following up, I was told that I would be contacted within two hours, which again did not occur. To date, I have received no written or telephonic communication from the billing department.
This ongoing lack of response and poor service is unacceptable, and I request urgent resolution of this matter.
KM
Kgaugelo M's update29 Jan 2026, 12:58
Reviewer Update
I request that debits on my account be stopped with immediate effect.
I previously engaged with a consultant named Kathrine, whose conduct was extremely discourteous. During this interaction, I was informed that debiting would continue regardless, and I was further advised that I should have contacted Rain while I was hospitalised. This was despite Rain having confirmed that there had been no usage of the service on my account for more than three consecutive months. The call was subsequently terminated by the consultant.
Additionally, I was informed by another agent that the billing department would not contact me. To date, this appears to be accurate, as it has been four days since I formally requested a refund. I was initially advised to expect feedback within 24 to 48 hours; however, no response was received. Upon following up, I was told that I would be contacted within two hours, which again did not occur. To date, I have received no written or telephonic communication from the billing department.
This ongoing lack of response and poor service is unacceptable, and I request urgent resolution of this matter.
I previously engaged with a consultant named Kathrine, whose conduct was extremely discourteous. During this interaction, I was informed that debiting would continue regardless, and I was further advised that I should have contacted Rain while I was hospitalised. This was despite Rain having confirmed that there had been no usage of the service on my account for more than three consecutive months. The call was subsequently terminated by the consultant.
Additionally, I was informed by another agent that the billing department would not contact me. To date, this appears to be accurate, as it has been four days since I formally requested a refund. I was initially advised to expect feedback within 24 to 48 hours; however, no response was received. Upon following up, I was told that I would be contacted within two hours, which again did not occur. To date, I have received no written or telephonic communication from the billing department.
This ongoing lack of response and poor service is unacceptable, and I request urgent resolution of this matter.
KM
Kgaugelo M's updateReviewer Update
30 Jan 2026, 07:20STOP DEBITING MY BANK ACCOUNT MULTIPLE TIMES DAILY!!! REFUND THE R1 178 YOU DEBITED FROM MY ACCOUNT AS TWO SEPARATE DEBIT ORDERS ON 15 JANUARY 2026. YOU PRETEND AS YOU ARE TRYING TO RESOLVE THE MATTER BY THE "SORRY" RESPONSE YOU'RE SENDING HERE ON hellopeter FOR PEOPLE TO THINK THAT YOU ARE RESOLVING THE MATTER WHILE YOU'RE NOT! YOUR RUDE AGENTS WERE RIGHT, YOU DON'T REFUND PEOPLE'S MONEY AND YOU KEEP DEBITING WHILE PEOPLE DON'T EVEN HAVE ACCESS TO YOUR INTERNET SERVICES. NO ONE HAS CONTACTED BY TELEPHONE OR VIA EMAIL, THAT IS WHY YOUR LIES ARE SENT PRIVATELY TO THE REVIEWER. YOU ASK FOR DETAILS AND STILL DO NOTHING! YOU ARE A BUNCH OF ****MERS! JUST TAKING PEOPLE'S MONEY WITHOUT PROVIDING SERVICES AND REFUSING TO REFUND THE MONEY YOU STOLE!
KM
Kgaugelo M's update30 Jan 2026, 07:20
Reviewer Update
STOP DEBITING MY BANK ACCOUNT MULTIPLE TIMES DAILY!!! REFUND THE R1 178 YOU DEBITED FROM MY ACCOUNT AS TWO SEPARATE DEBIT ORDERS ON 15 JANUARY 2026. YOU PRETEND AS YOU ARE TRYING TO RESOLVE THE MATTER BY THE "SORRY" RESPONSE YOU'RE SENDING HERE ON hellopeter FOR PEOPLE TO THINK THAT YOU ARE RESOLVING THE MATTER WHILE YOU'RE NOT! YOUR RUDE AGENTS WERE RIGHT, YOU DON'T REFUND PEOPLE'S MONEY AND YOU KEEP DEBITING WHILE PEOPLE DON'T EVEN HAVE ACCESS TO YOUR INTERNET SERVICES. NO ONE HAS CONTACTED BY TELEPHONE OR VIA EMAIL, THAT IS WHY YOUR LIES ARE SENT PRIVATELY TO THE REVIEWER. YOU ASK FOR DETAILS AND STILL DO NOTHING! YOU ARE A BUNCH OF ****MERS! JUST TAKING PEOPLE'S MONEY WITHOUT PROVIDING SERVICES AND REFUSING TO REFUND THE MONEY YOU STOLE!