Rain is a Mess

I created an account, choose the data plan for R479 and paid it upfront. The website has an option to collect sim at listed outlets, so I went and picked it up. Logged back into the site and wanted to RICA then activate the simcard. On my profile it shows that its awaiting to make payment but i have already paid. I cannot activate sim because it makes another purchase. I already have an invoice for July yet haven't made any use of their service.

I cannot reverse the transaction since its not a debit order. I have sent emails and no one has bothered to respond to my query, just an automated response with a reference number.

As a 1st time Rain user - I am appalled by the service and worried about the reviews i just saw. At this point i just need my sim activated or money returned into my account.