RAIN IS A JOKE.

I am giving this one star because I can't give it a zero. This is going to be a long one so sit tight. I have NEVER dealt with a more *********** service provider in my entire life. THREE weeks ago I submitted a complaint that I have been experiencing intermittent drops and high latency and packet loss, which has never been an issue in the somewhat 3 years I have had the rain101 5G service. I had done everything from my side including moving the device (which by all accounts wasn't necessary because the signal is almost full blast), I reset it, I did a factory reset, I tried port forwarding, I turned on UPnP and turned on QOS tagging on my Xbox. Even tried DMZ, none of which worked. So I request call back and an agent who is clearly not from South Africa even and he tells me to try switching it on and off again. So explain to him exactly everything I did and he tells me he is escalating the issue for me. I get no feedback. The next day I contact them again, and have to explain it all to the new agent again. They say they will follow up and let me know. They do not. I reach out to them AGAIN on the 28th of April, that evening I get an email saying my regular service tower had been restored to full operational status and that they performed a service reboot. It made no difference. I respond to the email saying nothing had changed and provide screenshots of speed tests. I get no response. On the 30th I get a call, a colleague answers because I was busy with a client, he tells them to just hold a second, I eventually get to the phone the call is gone. So I contact them AGAIN via their AskRain. On the 3rd of may they phone me, telling me that every time I contact them via any means, a new ticket gets logged and my old ticket is closed. So now I basically being told you can not contact us, we will contact you (which they DONT) Again I get told its being escalated. 11th of May I get called by a "manager" after requesting a manager contact me because at this point I have opened a total of NINE tickets with no resolve, this guy is called JR apparently but clearly, like all the other agents, he's not even based in South Africa, he once again PROMISES he would get back to me within 48-72 hours, which in itself is absolutely ridiculous. He also warns me not to contact them again or the ticket will get closed again! And, obviously he does not call me back. On the 12th of May I received an email saying and I quote: "Please test the router in another room and also try lifting it slightly higher". The ignorance of this email aside it was once again clear that my CONSTANT flow of information to rain with regards to my issues is being chewed up by rodents in the server room because either no one is communicating with the support staff or amongst them, or they are just THAT BAD AT THEIR JOBS. In the mean time I resorted to contacting them on X(twitter) on the 11th of May telling them about JR and that I expect resolution within 72 hours as he promised. Surprise surprise, they ask me to send them MORE speed tests because the dozen or so I already submitted just was not good enough, but I humorously oblige at this point. Their response is: "Kindly monitor your connection for the rest of the day and reach out to us if the issue persists" . . . . . . . I tell them it HAS BEEN PErSISTING FOR TWO WEEKS. They then tell me to check the signal strength. At this point I am forced to reach into my own soul to find the strength to continue with life. Another few rounds of BS and of course " "kindly note that we have escalated your query". So the next day I message them asking if there is any feedback, and of course there wasn't. This is when I get the email asking me to test it in another room, and I send them a screenshot of the email. "... we kindly ask for your patience while the relevant team works "HARD" to resolve your issue" is what I get told. Dear diary, the date is the 13th of May and behold, the rain network is down (along with Vodacom but that is a separate issue) I contact them (for the 100 teenth time) I then get a call from a South African (hurray!!) to tell me the tower is down and they are working on getting it back up and running. So I ask her what about my latency issues and I get told "you should consider cancelling the service" she even offers to send me a cancelation form. HOW SWEET IS THAT? Absolute top notch customer care. So later in the day the service is restored, and I message to thank them and with baited breath and not an ounce of hope left I me ask them "what about my latency issues" Now I know what you're thinking, I am an absolute sucker for punishment at this point but hey what the hell else am I supposed to do other than just wasting my breath?! anyway, so I contact them again on the 15th of may they tell me "the minor alarm has been cleared about 20 minutes ago" NO idea what the hell that means but I (YET AGAIN) send them screenshots of my speed tests and the disconnection errors I get in-game. They then tell me they tried to phone me and I didn't answer which is bull$#%@ because I had the phone in my hands and as I went to call them out on said bull%$^@ I get a call its from the local call centre again so feeling hopeful I hear her out. she actually seems determined to help, she tells me to take a speed test at 16:30 and 17:00 and to send it to her, which I do. I even throw in one from 17:30 just for sh@ts and giggles and I get told (for the 74rd time) that my query has been escalated. So today (15th may) I reach out again and OBVIOUSLY " ...the matter has been escalated to the relevant team, and they will be in touch..." At 19:40 this evening I get a call from one of the international service agents "I would just like to follow up with your support ticket, has it been resolved?" I die inside before saying "no. it has not" and he kindly responds with "okay what we're going to do is help you to do a factory reset" . . .. . . . . .. . . . . . . . . .. . . . . . . . . . .. . . . . . . . .. . . . . . . . Rain (and I can not under state this) is the absolute worst service provider I have EVER had to deal with. And I can not say this loud enough DO NOT EVER SIGN ON WITH RAIN. Yes when it works their service works with no problems, but the day you have ANY issues (and that day WILL come) do not expect any resolution, do not expect competent agents, do not expect a fair turn around on response, do not even expect do deal with agents who are even based in South Africa. The one thing you can without a doubt expect from them incompetence and that magic one liner "have you tried turning it off and back on again"