Rain is a joke

I dont usually write reviews however I was more than willing to create an account for this. If i could have chosen 0 stars i would. For whom ever is considering rain... dont, save yourself the time and money. In all honesty the network is good (not great) but decent for anyone in a situation where fibre is not an option, that is however when it works, i have the 101 pro which is R825pm for 60mbps up and down, not small change considering fibre prices.

I had been using rain for a few months when, one day i had returned home after the weekend to find my rain router had stopped working. The centre display LED screen was blank but the backlight was still on with no network coming from the router, i reset, rebooted and did everything possible to fix this issue with no luck, and so started my rabithole of contacting rain support. For those intrested in rain... after sales support in near non-exsistant. When you do get through to someone they are either from the US, India or Mexico. I had called requesting rain to collect my router to test it and repair or replace it. i was told by 5 different representitives over a span of 2 weeks that i would get a call for confirmation of collection in 24 hours. Like i said it took 2 weeks when they failed once again to contact me i had called them, this time threating to get a lawyer involved where then i was contacted the same day and had my router collected the following week (5 more days of waiting).

When i recived my new router i was promised a new skin similar to the one on my old router, did not get it (not really relevent, just pathetic service, but thats normal for rain) it was a wednesday that i recived the new router, and i understood it takes time to activate so i waited 24 hours, still no signal only after 48 hours i contacted the support team again. I was then told it must have been the courier who did not activate the router? and i needed to provide the rep with the IMEI and S/N number for the router which led me to the question "If I did not call them the network problem would not have fixed". The Rep tried making excuses when he took a breath and siged "yes sir it would not have been fixed if you didnt call" the turn around time was once again 24 hours for the network to activate(Remeber this is 48 hours later on the friday). There was still no network for the following week when i proceeded to call 2 more times for assistance where they instruced me to reset and reboot the router manually myself where i had been doing that everyday, they then escalateded it to a "supivisor" that i have to assume does not exist as nothing ever came from my calls which leads to today 26/05/2025 nearly 3 and a half weeks of fighting rain for a serivce im paying for. I have just called requesting a cancellation after they have just decuted the full R825.00 for the month of May a month where i had no service. i have almost 10 tickets requesting help and for them not to debit the full amount, everytime im told "we have noted that sir" the still deducted the full amount and i still have no service and just a extra ***** you from rain im told the turn around time form cancellation is 24-48 hours.

Rain, you are a joke of a company, i am not a vein person but i work in the field of IT and have vauge idea and understanding of how Fibre, 5G and networks work, if I have had a extremely difficult time seeking resolution i can only be disgusted to think how you treat the elderly and people who may not fully understand how those systems work.

STAY AWAY! if you value your money and time.