RAIN IS A ****

On 01 April 2023 I called Rain to downgrade to R529 package and I was told it will be actioned after the 15th of April 2023, I do not have to call in as it will automatically be actioned. On 01 May 2023 debit order of R739 went through I again called Rain I was told that the agent that was assisting me has made notes to down grade from premium package of which I was never on Premium package. In order for me to downgrade to R529 package I have to give a month notice which which means end of May 2023 Rain will still deduct R739 that is what I was told . How is this fair on me when I called in April and their agent made a mistake. Why should I still serve another one month? Why should I suffer for the mistake that was caused by their own employee who gets paid monthly. How many people will be incorrectly billed cause of lack of attention to detail caused by their own. When I asked to cancel the whole product I was told to wait for another month. For Rain it is all about making more profit at any cost.