Rain is a disgrace

On the 25th of Feb, I made a payment from within the rain app to an amount of R795. The payment went off my account and I knew everything was done. On the 26th, while I was in a meeting with management, rain decided to cut my services, reason being that I did not make payments. I called them and ask them to check my payment but they said they can't. They said I must email *** for which this email doesn't work. I asked to speck to management but they said management is on appointment only (Like ***). I had to make a second payment just to reactivate my services meaning am down now by R795 which I didn't budget for. They must get their **** together as this is not a reliable company. I will be moving away from them to another service provider. This company is a disgrace. I thought their services were good but it's ****. They is no line of communication and no one wants to assist.