TR
Thembi R

1 reviews | Active since Oct 2021

18 Jan 2022, 12:56

RAIN IS A DISGRACE

It's a Disgrace for Rain to call themselves a network provider. It's as though we are paying close to R500 to be angry and frustrated rather than having internet connection. Your network is slow and unreliable. A 30 minute show can easily last more than an hour due to buffering which is annoying. Just writing this review was a pain because of your network lagging. Your customer service is even worse. I complained about your network months ago and only got asked to send my address with no follow up. You should be ashamed of yourselves to take people's hard earned money for zero service. Hope you are happy with yourselves

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Replies (7)
TR
Thembi R's update18 Jan 2022, 13:37
Reviewer Update
Yes that is my address
TR
Thembi R's update18 Jan 2022, 14:18
Reviewer Update
Please let me know when you have been informed about the issue. The tower at Mabothe street is shown on the map but I can't switch to it. Can you switch the tower to check if connectivity will be better connected to Mabothe?
TR
Thembi R's update18 Jan 2022, 15:25
Reviewer Update
Okay, I'll do that and get back to you about connectivity
TR
Thembi R's update18 Jan 2022, 16:17
Reviewer Update
It is connected but the speed is still slow. When I check on the map, my device is still connected to the old tower
TR
Thembi R's update18 Jan 2022, 17:49
Reviewer Update
Ping: 33ms
Download: 4.45Mbps
Upload: 13.81Mbps
TR
Thembi R's update19 Jan 2022, 14:09
Reviewer Update
Ping: 19ms
Download: 11.7Mbps
Upload: 11.9Mbps
TR
Thembi R's update20 Jan 2022, 14:34
Reviewer Update
Well I can't say Thank you because the connectivity is still a pain in the kneck. It keeps disconnecting and I have to restart it constantly which doesn't even help. And I'm still connected to the old tower so I'm not happy at all