Rain is a disaster

My bank account has been debited again today even though my problem is not yet resolved. I am still stuck with a router which was delivered to me on the 22nd of April 2025 and it hasn't worked since. I have placed numerous complains with your company on different platforms without any positive results. So I'm asking myself why are you good at taking customer's money whereas you are unable to provide proper services. This according to the Consumer Protection Act, Act No. 68 of 2008 is unfair business practice. I believe your company is in infringement with Section 40 of the Act as you are taking advantage of me and always misleading or deceiving me to believe that you are attending to my problem. Your treatment towards me is a total opposite of practices of Section 54 and in violation of Section 41.