Rain is a disappointment thunder storm.

Item: Rain
Rating: 1
Author: K M

My router has had the red "no network" light. I have done all troubleshooting steps. I have called rain atleast 8 times and the trouble shooting steps are the same.

I have had my requests "escalated" but I am still referred to the same troubleshooting steps. I have been told that someone will come and investigate the router and possibly replace it and guess what...3 weeks later, Noone has shown up, no one has contacted me and i still have the red "no network" light.

When someone does contact me, its an automated email to give me the same troubleshooting steps, followed by closed ticket email.

Really frustrated with Rain

Helpful (0)

Replies (3)

Rain's replyOfficial

24 Jan 2024, 11:40

Hi K M

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you.

rain.

Rain's reply24 Jan 2024, 11:40

Official

Hi K M

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you.

rain.

K M's updateReviewer Update

29 Jan 2024, 12:07

Hi @Abdul Hakeem.

Its Monday 12H00. Noone has contacted me to confirm location, Noone has come to fix/investigate the issue.

I took time to work from home and have had to spend alot in order to stay connected while still being debited by Rain.

K M's update29 Jan 2024, 12:07

Reviewer Update

K M's updateReviewer Update

29 Jan 2024, 14:18

I called Rain again. I was told someone would contact me by 14H00. Its now 14h16 and noone has contacted me and also means noone will show up.

Same response as usual from the consultant "i am escalating to my line manager"

Same response on the is thread....

I'm beyond frustrated with rain.

K M's update29 Jan 2024, 14:18

Reviewer Update