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VJ
Vinoliah J

1 reviews | Active since Dec 2022

09 Jul 2025, 10:28

Rain is a ****

I have a rain account which I requested cancelation for in July 2023 but up until now I have been billed which is 2 years. I currently have an outstanding amount of over R12500. I have contacted their contact center multiple times and have been advised that they would have management contact me but up until now there's been no assistance. I have run out of patience and I honestly do not know how to get my issues resolved

0
Replies (8)
Rain
Rain's reply09 Jul 2025, 11:26
Official
Hi Vinoliah

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

VJ
Vinoliah J's update09 Jul 2025, 13:21
Reviewer Update
That's what I've been hearing for the past 2 years but nothing ever came out of it.
VJ
Vinoliah J's update13 Jul 2025, 14:23
Reviewer Update
Yes, please make proper contact with me so I can provide you with the proof. ***
VJ
Vinoliah J's update17 Jul 2025, 09:07
Reviewer Update
I received a call from one of your agents on Monday after speaking to her about the account she advised that she would contact me back in 15 minutes as she would have to consult with her manager. It's day 4 now and still no call from her or anyone. So clearly the problem is with you people.
VJ
Vinoliah J's update17 Sept 2025, 19:01
Reviewer Update
I spoke to you in the month of July and you advised someone will contact me regarding my account which never happened instead an amount was credited to the outstanding amount and I was now owing less. I still have not received any service or requested any service to be reinstated as far as I am concerned I am disconnected until I pay the outstanding amount since May if I'm not mistaken. So please explain to me why all of a sudden I am now receiving an invoice for an additional R555 for a service I didn't receive in August. I am being billed for 1st August to end August for no reason.
VJ
Vinoliah J's update18 Sept 2025, 12:36
Reviewer Update
I've sent that through in July already as per previous communication. Do your jobs
VJ
Vinoliah J's update18 Sept 2025, 12:41
Reviewer Update
I cannot be billed for something where I didn't receive any service
VJ
Vinoliah J's update18 Sept 2025, 15:13
Reviewer Update
Thank you for resolving the addressed issue.