AL
Anne L

1 reviews | Active since Feb 2017

05 Mar 2024, 12:44

RAIN IS A CONTRACT ...THEY LIE!!

Rain cut my wifi on 31 January which i was ok with as i wanted this to happen as i had a new provider. From 02 Feb until 20Feb they attempted to take funds from me resulting in me been charged every single day. I then called them and asked why am i been charged as i am not using their services, they told me I'm not charged on usage but for the plan, i said what plan i too Rain as i didn't want a contract. I requested them to remove my card details off their system they said they will try , i said cancel my RAIN then. they said they cant as the account is in arrears. After all this they took R529.00 on 25 Feb and again 04 March for services i am not even using. I will just have to change my bank card

0
Replies (1)
Rain
Rain's reply05 Mar 2024, 12:48
Official
Hi Anne Lester

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.