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Emily K

1 reviews | Active since Aug 2016

11 Apr 2024, 13:08

Rain is a Contract!! Day light *******

Again I am writing a bad review on the BS company. I joined Rain last year May 2023 and the service was bad from the start with poor connectivity now I lost my job in December, January 2024 came and on the 25th I couldn’t pay since I had no income, and since it’s not a contract but you pay and use service I left it without paying hence one of the SIM cards has been ****** but they haven’t blocked it. And the iPhone I used before had volte service the current one doesn’t so in all I can’t even use the two sims. Then February came and I had some cents to pay my router now it’s asking me to pay double, double for who? For what because no service I have used. The I didn’t pay everything on the app was greyed out which means I can’t use anything but I have to pay for something that I didn’t use that is totally BS , you can’t locked my out from your services and expect my to pay double fee for something I didn’t use that ******* in day light. I wish you can cancel Rain and never again join the piece of C@& company.

0
Replies (13)
Rain
Rain's reply11 Apr 2024, 13:21
Official
Hi Emily Khoza,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
EK
Emily K's update12 Apr 2024, 10:35
Reviewer Update
Again with the technical issues everytime. I think some area you should stop trading because I can’t pay full amount like another person but yet I get the services almost 1/2 a month
EK
Emily K's update24 Apr 2024, 15:30
Reviewer Update
Good day Rain
Please cancel my subscription or your service with me, I was able to port my old number back to Telkom but now I can’t cancel the service via the app and I don’t have any rain sim to contact the customer care for cancellation
Your quick response will highly appreciated.
EK
Emily K's update24 Apr 2024, 19:00
Reviewer Update
Hi is the cancellation done?
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Emily K's update24 Apr 2024, 21:59
Reviewer Update
My router is still one is it cancelled?
EK
Emily K's update25 Apr 2024, 07:25
Reviewer Update
Morning
Still now the router is active please deactivate my services as mentioned yesterday
EK
Emily K's update21 Mar 2025, 14:31
Reviewer Update
I had never thought I will be back to this network, as they introduced a new smart router thought things will be different but yet the network is just crab. Not been more than a month now I am regretting, the up to 30mbp is not true my speed is 0.14mbps to download and for upload can’t even calculate it’s too low than 0.22 🥴😫😫 I pay R625 I fee I am ******
EK
Emily K's update21 Mar 2025, 17:06
Reviewer Update
Steps that have been listed above has been taken , still nothing the RSRP is -90dBm and Wi-Fi speed 0.07 for download 🚮
EK
Emily K's update21 Mar 2025, 17:08
Reviewer Update
Someone called me around 15:30 they had fixed the issue for less than an hour it was back to not working but says 5g and signal is blue
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Emily K's update23 May 2025, 11:59
Reviewer Update
I will have to pay R625 but I have lost doing my remote work for 2 days now with this stupid rain. I have reboot reset troubleshoot this router but still now network, called spoke to customer care agent and technician still they can’t assist, this is ridiculous fix this network problem ASAP. I need my job
EK
Emily K's update26 May 2025, 18:28
Reviewer Update
The router is connected to 4g but not working, your steps/suggestions are just useless at this point cz every thing was done
EK
Emily K's update03 Jun 2025, 11:03
Reviewer Update
The router is in the last room facing that area and closer to the window that was done long time with agent Mia.
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Emily K's update17 Jun 2025, 11:38
Reviewer Update
I am still waiting to the response for the relevant team to contact me about the payment, because from the time I reported this the Wi-Fi is not working properly. I have sent speed Wi-Fi test and still no response or resolution. I can’t be paying R625 and only less then 5 days the router will be working at the right speed the rest of the month it’s 2mbps or even can’t calculate because it’s weak.