Item: Rain
Rating: 1
Author: Gugu K

Rain's replyOfficial

24 Oct 2025, 13:36

Hi Gugu,

Thank you for bringing your query to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Rain's reply24 Oct 2025, 13:36

Official

Hi Gugu,

Thank you for bringing your query to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

GK

Gugu K's updateReviewer Update

24 Oct 2025, 14:36

The request was on the chat after I reported that I do not have service. I was not given a ticket number, only after the 1st of October when I was following up on the cancelation request was I given a ticket. In fact, I was told someone would be in touch about my refund - as I had requested it due to poor service after only 12 days of service

GK

Gugu K's update24 Oct 2025, 14:36

Reviewer Update

The request was on the chat after I reported that I do not have service. I was not given a ticket number, only after the 1st of October when I was following up on the cancelation request was I given a ticket. In fact, I was told someone would be in touch about my refund - as I had requested it due to poor service after only 12 days of service

GK

Gugu K's updateReviewer Update

24 Oct 2025, 14:38

Please check communication with the chat bot since I don't get a transcript whenever I chat with it

GK

Gugu K's update24 Oct 2025, 14:38

Reviewer Update

Please check communication with the chat bot since I don't get a transcript whenever I chat with it

GK

Gugu K's updateReviewer Update

24 Oct 2025, 20:28

I was not provided with one. I was told someone would be in touch as I had requested an immediate cancel with a refund. Then it means your bot is also a ****. How is it possible to have a whole conversation and you don't have a record. It didn't provide me with a reference even today. Only the whatsapp provided one, I would not have had a reference at all if I didn't respond to the message sent on the 1st of October when I was told the payment didn't go through. Especially since I was told to expect someone to contact me about the cancel and refund request. As it is, you expect me to pay the fee for the whole month but the Sim cards didn't have any data loaded for the month. How ************ of you, you are now jumping on the fact that I created a promise to pay a few days ago. You expect full payment yet you restricted the account. How is it you expect full payment when you restrict, it would be more reasonable if I had used the service and I owe you for it

GK

Gugu K's update24 Oct 2025, 20:28

Reviewer Update

I was not provided with one. I was told someone would be in touch as I had requested an immediate cancel with a refund. Then it means your bot is also a ****. How is it possible to have a whole conversation and you don't have a record. It didn't provide me with a reference even today. Only the whatsapp provided one, I would not have had a reference at all if I didn't respond to the message sent on the 1st of October when I was told the payment didn't go through. Especially since I was told to expect someone to contact me about the cancel and refund request. As it is, you expect me to pay the fee for the whole month but the Sim cards didn't have any data loaded for the month. How ************ of you, you are now jumping on the fact that I created a promise to pay a few days ago. You expect full payment yet you restricted the account. How is it you expect full payment when you restrict, it would be more reasonable if I had used the service and I owe you for it

Rain is a ****