BB
Busisiwe B

1 reviews | Active since Feb 2024

16 Jul 2025, 14:18

Rain is a ****

I joined Rain wifi last year but , it started to give me a problem because of network. I canceled the contract in April 12 2025.I sent an email because you their phone is not accessible. I got a reply with a reference number. I disconnected their device and wait for them to collect as they promised. But I May 15 I was called to be informed that I have outstanding amount to pay.But I told the the contract was canceled the previous month. I send them the reference number for cancelation. They apologized and promised that I will get a call to arrange for the collection of the device. But still they never stop to call and send million massages reminding me to pay my outstanding that increases ever month.

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Replies (1)
Rain
Rain's reply16 Jul 2025, 15:04
Official
Hi Busisiwe 
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.