NN
Nomcebo N

1 reviews | Active since May 2022

31 Oct 2023, 19:17

RAIN IS A BIG ****

Rain is a BIG **** They sold me their router for Wi-Fi connection, I was told that it's NOT a contract and my connection will be enabled by monthly payments , meaning that if I miss a payment, network will be taken off. According to my knowledge I only owe them 1 month payment but they are now busy flooding me with "Final Notice of Demand" messages with an outstanding balance of R1979.9, really now how did we get to that?? I even got calls demanding the payment of which I asked the consultant but never got a proper reasoning, instead I was told that I accepted the router and the fee is for the router, even though I asked that they come and get it as I don't wish to use it anymore, the router is still in perfect condition and the box is still kept along with the cables. They had previously said if I want to terminate the service, arrangements will be made for the router to be collected without a charge. When I mentioned that to the consultant that phoned for the payment demand he told me that I should just pay the money and throw away the router or give it to someone else 🤔.

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Replies (4)
Rain
Rain's reply31 Oct 2023, 19:44
Official
 Hi Nomcebo N. 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you, 

Rain
 

NN
Nomcebo N's update01 Nov 2023, 20:44
Reviewer Update
During those months stipulated was I granted network?? And using it for free? If not why am I paying for the service that was not rendered?
NN
Nomcebo N's update01 Nov 2023, 21:06
Reviewer Update
During those months stipulated was I granted network?? And using it for free? why am I paying for the service that was not rendered? And was the post payment billing part of our agreement? Was it explained during the point of sale process? All I know is those months stipulated, I was not
NN
Nomcebo N's update01 Nov 2023, 21:10
Reviewer Update
All I know is that those months stipulated, I was not using your service, so why penalize me for the service that I didn't use? And reason why I left your network is that it was forever down so the other months I was actually paying for poor network, called almost every day to get it fixed and be told that I need to change the position of the router!