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thabiso N
1 reviews | Active since Apr 2014
24 Feb 2024, 09:35
Rain is a **** be carful
**** , rain is a **** I canceled my rain subscription in January after having a problem with them for a long time, when I canceled the agent said I will be debited for the last time at the end of January and I agreed and I paid the amount. Now today I get a message from my bank that rain has submitted a debit order, I called and the agent Sushan saying I didn’t pay in December and I tell him I paid on the 23rd because they had suspended my services . Rain is trying to scan me
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
24 Feb 2024, 09:44Hi thabiso ntsweng,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's reply24 Feb 2024, 09:44
Official
Hi thabiso ntsweng,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
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thabiso N's updateReviewer Update
24 Feb 2024, 09:56so what about the payment i did in November , i made 2 payments in November
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thabiso N's update24 Feb 2024, 09:56
Reviewer Update
so what about the payment i did in November , i made 2 payments in November
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thabiso N's updateReviewer Update
24 Feb 2024, 09:57I did make a payment in November
" Hi thabiso ntsweng ,
Thank you for reaching out.
Please kindly note that your service plan was postpaid, meaning on your chosen payment date (25th of each month) you were paying for a previous month's service invoice.
The amount paid on the 23rd of December was for November service invoice. December invoice payment was missed on the 25th of January 2024, hence the agent advising of an outstanding invoice payment to which a payment was then made on 2024-01-31. The now outstanding amount is for January service invoice with 98.88GB data usage, which you are liable for.
Invoices can be accessed and viewed by logging into your profile via www.rain.co.za.
Regards,
rain. "
" Hi thabiso ntsweng ,
Thank you for reaching out.
Please kindly note that your service plan was postpaid, meaning on your chosen payment date (25th of each month) you were paying for a previous month's service invoice.
The amount paid on the 23rd of December was for November service invoice. December invoice payment was missed on the 25th of January 2024, hence the agent advising of an outstanding invoice payment to which a payment was then made on 2024-01-31. The now outstanding amount is for January service invoice with 98.88GB data usage, which you are liable for.
Invoices can be accessed and viewed by logging into your profile via www.rain.co.za.
Regards,
rain. "
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thabiso N's update24 Feb 2024, 09:57
Reviewer Update
I did make a payment in November
" Hi thabiso ntsweng ,
Thank you for reaching out.
Please kindly note that your service plan was postpaid, meaning on your chosen payment date (25th of each month) you were paying for a previous month's service invoice.
The amount paid on the 23rd of December was for November service invoice. December invoice payment was missed on the 25th of January 2024, hence the agent advising of an outstanding invoice payment to which a payment was then made on 2024-01-31. The now outstanding amount is for January service invoice with 98.88GB data usage, which you are liable for.
Invoices can be accessed and viewed by logging into your profile via www.rain.co.za.
Regards,
rain. "
" Hi thabiso ntsweng ,
Thank you for reaching out.
Please kindly note that your service plan was postpaid, meaning on your chosen payment date (25th of each month) you were paying for a previous month's service invoice.
The amount paid on the 23rd of December was for November service invoice. December invoice payment was missed on the 25th of January 2024, hence the agent advising of an outstanding invoice payment to which a payment was then made on 2024-01-31. The now outstanding amount is for January service invoice with 98.88GB data usage, which you are liable for.
Invoices can be accessed and viewed by logging into your profile via www.rain.co.za.
Regards,
rain. "
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thabiso N's updateReviewer Update
24 Feb 2024, 10:02something you need to understand is that with rain if i didnt pay my services were blocked , so if i had not made the payment for November i would have been blocked from using the Wi-Fi
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thabiso N's update24 Feb 2024, 10:02
Reviewer Update
something you need to understand is that with rain if i didnt pay my services were blocked , so if i had not made the payment for November i would have been blocked from using the Wi-Fi
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thabiso N's updateReviewer Update
24 Feb 2024, 10:30I have a bank Statement in front of me that Shows the payments for November on the 25th and on the 29th for R264,5 , for October i have a slip from Pep that i did a payment. which other month are you saying i didn't pay. I make sure that everything was paid . I always paid on the 25th of the month for that month not for the month before that one . and if payment was not made rain blocked my services. i made my last payment in January for the month of jan and i don't owe anything . I will not be ****med like this after i was with you guys for so long . Everyone i know that tried to cancel a contract with you guys has ended up being handed over and i will not allow that to happen to me . Please sort this out
"Hi Thabiso,
Please kindly note that your service plan was postpaid, meaning on your chosen payment date (25th of each month) you were paying for a previous month's service invoice.
The two partial payments of R264.50 made in November 2023 were for October 2023 service invoice, which a payment of was missed on the 25th of November 2023.
Thank you,
rain."
"Hi Thabiso,
Please kindly note that your service plan was postpaid, meaning on your chosen payment date (25th of each month) you were paying for a previous month's service invoice.
The two partial payments of R264.50 made in November 2023 were for October 2023 service invoice, which a payment of was missed on the 25th of November 2023.
Thank you,
rain."
tN
thabiso N's update24 Feb 2024, 10:30
Reviewer Update
I have a bank Statement in front of me that Shows the payments for November on the 25th and on the 29th for R264,5 , for October i have a slip from Pep that i did a payment. which other month are you saying i didn't pay. I make sure that everything was paid . I always paid on the 25th of the month for that month not for the month before that one . and if payment was not made rain blocked my services. i made my last payment in January for the month of jan and i don't owe anything . I will not be ****med like this after i was with you guys for so long . Everyone i know that tried to cancel a contract with you guys has ended up being handed over and i will not allow that to happen to me . Please sort this out
"Hi Thabiso,
Please kindly note that your service plan was postpaid, meaning on your chosen payment date (25th of each month) you were paying for a previous month's service invoice.
The two partial payments of R264.50 made in November 2023 were for October 2023 service invoice, which a payment of was missed on the 25th of November 2023.
Thank you,
rain."
"Hi Thabiso,
Please kindly note that your service plan was postpaid, meaning on your chosen payment date (25th of each month) you were paying for a previous month's service invoice.
The two partial payments of R264.50 made in November 2023 were for October 2023 service invoice, which a payment of was missed on the 25th of November 2023.
Thank you,
rain."