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Paballo M
1 reviews | Active since Oct 2023
27 Oct 2023, 21:23
Rain is a ****!
Rain is just a **** of a service that is just looking to milk out our money even when we not receiving their service.
I cancelled rain around the 10/08/2023 via the app and confirmed with the agent. The agent did advise that no payment will be taken as i have given enough notice. On the 25/08/2023 as it was my debit day, they did not debit and on the 32/08/2023, the service was cancelled.
On the 22/09/2023 i started receiving messages advising that i need to make payment which i did not understand why the hell i should be making a payment for a service I'm not receiving. I rep**** and advised that i have cancelled the service and not receiving none of them so i won't be making no payment and they should stop sending me the stupid smses.
Fast forward to this month, on the 25/10/2023 rain ****** debited R981.80, the sim still has no service and i ****en do not understand why the **** am i being charged so much for a service that has been cancelled. Their inexperienced agents just hang up when i call and the number just rings and end up holding the line for more than 30min waiting for an agent to answer until i hung up. I want my money reversed back to my account rain, i want my ****** money immediately.
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
28 Oct 2023, 08:40 Hi Paballo M.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
Rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
Rain
Rain's reply28 Oct 2023, 08:40
Official
Hi Paballo M.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
Rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
Rain
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Paballo M's updateReviewer Update
30 Oct 2023, 06:35Ke kopa le seka la bua masepa because since i had joined rained, yall wanted me to pay first then have the service after. The one for R499 was not charged the same as the one for R250. Le tla shaya shaya a person that is new to your business not me. When i upgraded yall made it very clear that i need to pay the R450. 00 before my services can be upgraded and if no payment was made. Yall cancelled the services within a day. Post paid ya eng?? Le bua nyoana. Ke batla chelete yaka
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Paballo M's update30 Oct 2023, 06:35
Reviewer Update
Ke kopa le seka la bua masepa because since i had joined rained, yall wanted me to pay first then have the service after. The one for R499 was not charged the same as the one for R250. Le tla shaya shaya a person that is new to your business not me. When i upgraded yall made it very clear that i need to pay the R450. 00 before my services can be upgraded and if no payment was made. Yall cancelled the services within a day. Post paid ya eng?? Le bua nyoana. Ke batla chelete yaka
PM
Paballo M's updateReviewer Update
30 Oct 2023, 06:38Pospaid, lona la nyela waitse. You are just looking for an excuse and it does not make any sence what you slare saying did toy take time to look at my profile or yall just choae to answer the **** you just did thinking gore I'll let it go? Arrange for someone to call me. I want us to go through all my invoices. La nya lona
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Paballo M's update30 Oct 2023, 06:38
Reviewer Update
Pospaid, lona la nyela waitse. You are just looking for an excuse and it does not make any sence what you slare saying did toy take time to look at my profile or yall just choae to answer the **** you just did thinking gore I'll let it go? Arrange for someone to call me. I want us to go through all my invoices. La nya lona
PM
Paballo M's updateReviewer Update
30 Oct 2023, 06:44If that's the case, why did you not debit in August and in September because this is a month to month service?? Why the **** did your agent say i will not pay anything as the service I'm on is paid for upfront of which is true meaning that the last debit that happened in my account was to cover until the day that the services were cancelled?? Le nagana gore le bua le sematla lona kea le bona. Le bua sebono
PM
Paballo M's update30 Oct 2023, 06:44
Reviewer Update
If that's the case, why did you not debit in August and in September because this is a month to month service?? Why the **** did your agent say i will not pay anything as the service I'm on is paid for upfront of which is true meaning that the last debit that happened in my account was to cover until the day that the services were cancelled?? Le nagana gore le bua le sematla lona kea le bona. Le bua sebono
PM
Paballo M's updateReviewer Update
30 Oct 2023, 06:49Yall think you are clever, now i cannot access any of my invoices yet on Friday i was able to. Yall exposing yourselves gore le ****mer batho. Le lekile o wrong this time.le nyele you ****** swines
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Paballo M's update30 Oct 2023, 06:49
Reviewer Update
Yall think you are clever, now i cannot access any of my invoices yet on Friday i was able to. Yall exposing yourselves gore le ****mer batho. Le lekile o wrong this time.le nyele you ****** swines
PM
Paballo M's updateReviewer Update
30 Oct 2023, 11:13You are jumping to the invoices. I asked you why was the amount not debited in Aug and the other in Sep?? Why the hell did you choose to break the amounts to 218, 145, 145, 145 and 320?? You see what i mean when i say you are just t a shady business?? For a month to month service, why bill me two months after i have cancelled and why did your agent advise that i owe nothing and nothing will be paid?? Do you not train your agents about postpaid and prepaid?? Do you not train them to be open and honest with the client and not just to answer yes to everything trying to get rid of the customer so they can watch tik tok and not do their job?? Send me the call recordings of every call i made to you in the month of July and September. Ke tlo lentsha papa lona. La nyela straight
PM
Paballo M's update30 Oct 2023, 11:13
Reviewer Update
You are jumping to the invoices. I asked you why was the amount not debited in Aug and the other in Sep?? Why the hell did you choose to break the amounts to 218, 145, 145, 145 and 320?? You see what i mean when i say you are just t a shady business?? For a month to month service, why bill me two months after i have cancelled and why did your agent advise that i owe nothing and nothing will be paid?? Do you not train your agents about postpaid and prepaid?? Do you not train them to be open and honest with the client and not just to answer yes to everything trying to get rid of the customer so they can watch tik tok and not do their job?? Send me the call recordings of every call i made to you in the month of July and September. Ke tlo lentsha papa lona. La nyela straight
PM
Paballo M's updateReviewer Update
31 Oct 2023, 11:29Rain I'm still waiting for the call recording for the month of July and August. Why are you suddenly quiet? It's because you can see that the error is on your side and not mine. Send me back my money and deal with your employees. Train them better! Fix your house, you are a ****en company for God's sake. Stop behaving like you running a back door stall. Let all your agents sing one song, know your products and procedures of by heart to avoid giving paying customers incorrect information. Give me back my money.
PM
Paballo M's update31 Oct 2023, 11:29
Reviewer Update
Rain I'm still waiting for the call recording for the month of July and August. Why are you suddenly quiet? It's because you can see that the error is on your side and not mine. Send me back my money and deal with your employees. Train them better! Fix your house, you are a ****en company for God's sake. Stop behaving like you running a back door stall. Let all your agents sing one song, know your products and procedures of by heart to avoid giving paying customers incorrect information. Give me back my money.