BM
Bongiwe M
1 reviews | Active since Oct 2017
20 Nov 2023, 15:53
RAIN IS A ****
I just paid 265 today for Rain and now i get sms that says 24th Niv another 265 will be deducted. I had a call earlier on support with someone and she told me that the 530 that was written on app was a mistake and she apologised for the inconvience caused and now again you causing the mistake because with rain i know you use and pay after and since i have not used till now from last month so i dont understand what is the other 265 that will deducted in Nov for because i must fisrt use and payment after. Please get back to me as soon as possible and dont go to my account without this resolved first. Uou can even listen to the recording for todays call
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
20 Nov 2023, 16:57Hi Bongiwe Mtiya.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply20 Nov 2023, 16:57
Official
Hi Bongiwe Mtiya.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
BM
Bongiwe M's updateReviewer Update
21 Nov 2023, 16:34 So tell me how come i was connected for October if i missed September because with Rain i know you use and pay after like you said (meaning on your chosen payment date, you are paying for a previous month's service) And the consultant i was speaking with yesterday advised it was a mistake on your side as it shows im owing only one month with is oct and thats what i paid yesterday.
BM
Bongiwe M's update21 Nov 2023, 16:34
Reviewer Update
So tell me how come i was connected for October if i missed September because with Rain i know you use and pay after like you said (meaning on your chosen payment date, you are paying for a previous month's service) And the consultant i was speaking with yesterday advised it was a mistake on your side as it shows im owing only one month with is oct and thats what i paid yesterday.