RS
Rumano S

1 reviews | Active since Aug 2015

07 Aug 2024, 10:17

Rain is a ****

I cancelled my service with Rain in March 2023 and how I'm getting calls from debt collectors for a amount over R2000. I cancelled with them ,they advised that the router would need to be return and they processed this and telephonically confirmed this . I moved to a new provided and have been using them ever since. Months later i received emails in regards to the collection of the router ,which was collected and i received confirmation . My question is if this PREPAID service was cut and cancelled in March of 2023, is it possible to incur over R2000 in data usage . Especially if the router is unplugged in a drawer and I am using a different provider.

0
Replies (13)
Rain
Rain's reply07 Aug 2024, 10:25
Official
Hi Rumano,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
RS
Rumano S's update07 Aug 2024, 10:43
Reviewer Update
Ref rnc170895
RS
Rumano S's update14 Aug 2024, 10:49
Reviewer Update
Email with attachment has been sent .
RS
Rumano S's update14 Aug 2024, 10:57
Reviewer Update
Please note that all emails sent to *** are bouncing back

RS
Rumano S's update14 Aug 2024, 10:58
Reviewer Update
All the email in sending to the above address provided by RAIN are bouncing back

RS
Rumano S's update14 Aug 2024, 10:59
Reviewer Update
image.png 265.47 KB
RS
Rumano S's update14 Aug 2024, 11:00
Reviewer Update
image.png 217.52 KB
RS
Rumano S's update19 Aug 2024, 11:19
Reviewer Update
I have sent the screen shots thru to the above address.
RS
Rumano S's update28 Aug 2024, 09:09
Reviewer Update
Good day

I am still waiting on feed.
as the collection agency you have given my details to are harassing me daily ,with calls and threats .
I am continuously having to explain to them that i am disputing this account .

I would apricate it if you (RAIN) ,would do something about the while the matter is being resoled.
RS
Rumano S's update30 Aug 2024, 10:16
Reviewer Update
Nope .i do not agree with that . Rain expects me to pay R529 for 4 Days of service. I paid on the 28th and you cut my service again on the 2de of the following month.
So i do not agree with paying RAIN anything after all the nonsense and the harassments you put me thru
RS
Rumano S's update30 Aug 2024, 11:18
Reviewer Update
Screenshot_***.png 63.56 KB
RS
Rumano S's update30 Aug 2024, 11:19
Reviewer Update
Screenshot_***.png 59.84 KB
RS
Rumano S's update09 Sept 2024, 14:27
Reviewer Update
Hi please provide an update .
Also provide usage report