JC
Jonathan C
1 reviews | Active since Aug 2017
01 Feb 2025, 18:40
Rain is a ****
You just cant log a ticket with this company, the D/O went double off today even though we canceled the service the 22nd January but the D/O went double off Today!!! And no one but no one is coming back to us, so they just want to take your money
Helpful (0)
Replies (14)0
Replies (14)
Rain's replyOfficial
01 Feb 2025, 19:03Hey Jonathan C,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
Rain's reply01 Feb 2025, 19:03
Official
Hey Jonathan C,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
JC
Jonathan C's updateReviewer Update
02 Feb 2025, 09:20I have emailed the statement as requested. I want this sorted because why did it went twice off and we did cancel the service.
I want this sorted now.
I want this sorted now.
JC
Jonathan C's update02 Feb 2025, 09:20
Reviewer Update
I have emailed the statement as requested. I want this sorted because why did it went twice off and we did cancel the service.
I want this sorted now.
I want this sorted now.
JC
Jonathan C's updateReviewer Update
02 Feb 2025, 15:27It has been deducted!
JC
Jonathan C's update02 Feb 2025, 15:27
Reviewer Update
It has been deducted!
JC
Jonathan C's updateReviewer Update
02 Feb 2025, 17:41I will send a updated one then you can see that it has been deducted
JC
Jonathan C's update02 Feb 2025, 17:41
Reviewer Update
I will send a updated one then you can see that it has been deducted
JC
Jonathan C's updateReviewer Update
05 Feb 2025, 12:39I have send the updated Statement, there you can see it went off twice even though I have cancelled you, You guys should refund both payments thank you
JC
Jonathan C's update05 Feb 2025, 12:39
Reviewer Update
I have send the updated Statement, there you can see it went off twice even though I have cancelled you, You guys should refund both payments thank you
JC
Jonathan C's updateReviewer Update
05 Feb 2025, 15:01Yah, after submitting my updated statement showing them that they took the money now they are all quite
JC
Jonathan C's update05 Feb 2025, 15:01
Reviewer Update
Yah, after submitting my updated statement showing them that they took the money now they are all quite
JC
Jonathan C's updateReviewer Update
06 Feb 2025, 13:37No! I we have canceled this service the 22nd of Jan
How can the profile be in areas if we canceled it the 22nd, and now you want to collect the router if we paid, no this is not right, you guys are taking money after cancelation and we have never been in arrears!
How can the profile be in areas if we canceled it the 22nd, and now you want to collect the router if we paid, no this is not right, you guys are taking money after cancelation and we have never been in arrears!
JC
Jonathan C's update06 Feb 2025, 13:37
Reviewer Update
No! I we have canceled this service the 22nd of Jan
How can the profile be in areas if we canceled it the 22nd, and now you want to collect the router if we paid, no this is not right, you guys are taking money after cancelation and we have never been in arrears!
How can the profile be in areas if we canceled it the 22nd, and now you want to collect the router if we paid, no this is not right, you guys are taking money after cancelation and we have never been in arrears!
JC
Jonathan C's updateReviewer Update
06 Feb 2025, 13:56Then you guys can come and collect the router (Not like you want to collect it now just by taking our money (even though we cancelled for February) end of February because then we paid for February
JC
Jonathan C's update06 Feb 2025, 13:56
Reviewer Update
Then you guys can come and collect the router (Not like you want to collect it now just by taking our money (even though we cancelled for February) end of February because then we paid for February
JC
Jonathan C's updateReviewer Update
06 Feb 2025, 13:57I will not recommend anybody to use you guys
JC
Jonathan C's update06 Feb 2025, 13:57
Reviewer Update
I will not recommend anybody to use you guys
JC
Jonathan C's updateReviewer Update
06 Feb 2025, 14:20No, I just checked again, you guys messed up the payments and we paid every time on date, every time on the 25th of the month, you guys just take peoples money, quick to take money and never come back to us when we log a ticket when we have a issue, we been more without internet or slow speed then having it, and no one comes back to us and now that we cancel you still want to take our money, with the WORST!!! service
JC
Jonathan C's update06 Feb 2025, 14:20
Reviewer Update
No, I just checked again, you guys messed up the payments and we paid every time on date, every time on the 25th of the month, you guys just take peoples money, quick to take money and never come back to us when we log a ticket when we have a issue, we been more without internet or slow speed then having it, and no one comes back to us and now that we cancel you still want to take our money, with the WORST!!! service
JC
Jonathan C's updateReviewer Update
06 Feb 2025, 15:32Still, worst service ever
JC
Jonathan C's update06 Feb 2025, 15:32
Reviewer Update
Still, worst service ever
JC
Jonathan C's updateReviewer Update
07 Feb 2025, 07:03Because you guys messed up on your side with the payment
We have payed every month on time
We have payed every month on time
JC
Jonathan C's update07 Feb 2025, 07:03
Reviewer Update
Because you guys messed up on your side with the payment
We have payed every month on time
We have payed every month on time
JC
Jonathan C's updateReviewer Update
07 Feb 2025, 07:43No, we paid every 25th of the month
We even paid a month in advance when we started, but it is fine, you guys do not provide service when we have a issue but always are quick to take the money nut no service when we log a ticket
We even paid a month in advance when we started, but it is fine, you guys do not provide service when we have a issue but always are quick to take the money nut no service when we log a ticket
JC
Jonathan C's update07 Feb 2025, 07:43
Reviewer Update
No, we paid every 25th of the month
We even paid a month in advance when we started, but it is fine, you guys do not provide service when we have a issue but always are quick to take the money nut no service when we log a ticket
We even paid a month in advance when we started, but it is fine, you guys do not provide service when we have a issue but always are quick to take the money nut no service when we log a ticket
JC
Jonathan C's updateReviewer Update
07 Feb 2025, 08:15So that still means we paid every month for the month
JC
Jonathan C's update07 Feb 2025, 08:15
Reviewer Update
So that still means we paid every month for the month