Rain is a ****

It has now been more than two weeks since I requested a refund from Rain, and to date I have not received any form of correspondence—neither via email nor telephone. On 15 January 2025, Rain processed a double debit on my account. I immediately requested a refund, as I had not used the service for over three months and my Wi‑Fi connection had been suspended. I was assured that the matter would be resolved within 24–48 hours; however, this did not happen. When I followed up after the promised turnaround time, I was met with unprofessional and dismissive behaviour from several agents. I was informed that I would not receive my refund, and my request to cancel the subscription was refused. Instead of cancelling the service and refunding the duplicate debit, Rain has attempted multiple debits from my bank account on a daily basis—despite the connection remaining suspended. One of the agents even stated that I should have contacted Rain the moment I was admitted to hospital. On 28 January 2025, I posted a review on HelloPeter due to the unacceptable service received from the call centre. I had informed Rain of my hospitalisation, during which I was unable to use the service. After my discharge, I reiterated this, and Rain confirmed that there was no usage during that period. Despite this, they debited R1 178, kept the service suspended, refused to cancel the subscription, and declined to process my refund. The only response I received was a generic message on HelloPeter stating, “We're going to get on this ASAP.” To date, no further communication has been received, and no one from Rain has contacted me. Rain does not respond to customers publicly because they prefer to provide misleading information privately. Do not be deceived—complaints are not resolved. If you subscribe to Rain, be aware that you may be subjected to the same treatment. You are going to be ****med by Rain.