Rain is a ****

Rain is the most horrible! telecommunication company i have ever seen. I have had the worst experience ever since I came across them. I bought a wifi router in november 2022, this router has not worked,ever since i got it.i have called send emails, nobody ever got back in regards to rectifying this issue, whether exchanging the router or coming to see what seems to be the issue with it. I was blindly ignored for months.september 2023 I sent a review on hello peter about their company. I got call i explained my situation to them and nothing was done, end of september 2023 into the new month of october 2023 on the 1st november 2023 i was debited an amount of R529.00 i complained called them for a refund because the router is not working, its decoration in my house its switched on ad i am not able to connect anything or use,after 21 days i was refunded without an issue,they send back my 529 and promised me that they will escalate my router issue for it to be resolved. A day in november ot started working the day it started working was a saturday i then received a call from one of their team member , explained to him that suddenly the router started working, he then explained that if the issue persists i should call him directly. After that day it stopped until the 229th f december when they debited my account for 1058.00

I called them wanting an explanation on why I was debited yet the issue has not been resolved. I go through they drop call i send an email no response , i went back to hello peter and they called me,still explained from the beginning of what the issue is , told them i am canceling the subscription and i would like my refund explained . he said he has escalated my issue for an emergency pick up once the router has been collected they will process my refund. The router was collected on the 2nd of january 2024 .and refund will be done within 7 to 10 working days i called to follow u to day just to to be advised that i am not going to be refunded for i have used their service for a router that has not worked besides one day in november 2023 kindly advised if 1058 if that amount is for one day that it has worked? I need my money back in my account , That 1058 i will not be charged for a router that has not worked, service is disappointing and disgusting. Rain is a ****. I want my money or every day I will be on hello Peter until i am answered correctly.rain please refund me my money.you cannot tell i do

rain is a ****