Rain is a *****

I am extremely disappointed with Rain’s service. I made a payment on 3 November to settle the outstanding amount on my account. I sent proof of payment immediately, and Rain acknowledged that they received the document. However, they keep telling me they “don’t know where my money went.”

It has now been over a week, and my account still shows the amount as outstanding even though I have already paid. I have spoken to several Rain agents, but none of them can solve the problem. Every time I contact them, I get the same response with no real assistance or resolution.

This is completely unacceptable — it feels like Rain has ****** me, taking my money without updating my account. I trusted Rain, but their customer service has been slow, unhelpful, and frustrating.

I just want my payment to be correctly allocated and my account updated. Please fix this issue immediately.