AM
Aluve M

1 reviews | Active since Jun 2018

01 Feb 2024, 16:21

RAIN IS *****

I don't know how this business is doing this but it is sad

I reached out to rain last year November to notify them they took money twice out of my account, I contacted their customer care to let them know i have never ever used their services but however they debited my account which is *****. I gave their consultant each and every detail they needed and at the end of the call they gave me an incident number but no turn around time. No one has contacted me since, I look at my bank statement yesterday and I find that they debited again in my Jan salary more than 600.Im tired of RAIN, how can they still take my money after i have numerously reported the ***** that they are doing...i am willing to die fighting for my money because December they debited me and i reported it, my kids are drying of hunger and rain has my money and i have to keep quiet. Next step is me walking into their offices and speaking to their highest manager because they are fuc:kng me up right now for real

0
Replies (5)
Rain
Rain's reply01 Feb 2024, 16:28
Official
Hi Aluve Maninjwa, 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this ASAP. 

Thank you, 
rain. 
AM
Aluve M's update01 Feb 2024, 16:54
Reviewer Update
I have attached all the pictures,i dont have an account with you guys.I have never had an account and you guys keep debiting my account,when their is no money and you guys debit my bank charges me R3.It is so unfair and i have reached out to you guys waaaay before and your consultants do not care or just drop the line because they cant pick up my ID number on their system,or my number or nameMy name is Aluve Maninjwa,my ID number is ***.I will add my ID copy as well.I have been speaking to you guys about this since november,i am financially struggling and you guys do me like this as if i use your services or whatever.
AM
Aluve M's update01 Feb 2024, 18:52
Reviewer Update
I look forward to the response because you guys have been robbing me so long, I have no business with you. You guys are also a business, you should have a turn around time and not say you will provide feedback when its available, not with my money.

I will be taking this forward as soon as i do not hear from you after 5 working days
AM
Aluve M's update07 Feb 2024, 17:21
Reviewer Update
Yes that is my number I got that call and I answered but no one responded.You can call anytime
AM
Aluve M's update09 Feb 2024, 15:21
Reviewer Update
You guys are sick.I hope you guys know that.You have the most useless call centre in the world,I was kept on hold by Tina for more than 20 minutes.I reported money coming out of my account to you November,I have a case number for it.Rain is putrid for supporting ****mers and *****sters and saying we cannot amend a customer’s payment method,Rain is in big aware of what is happening and is enjoying it because it is benefiting their pockets.I am pretty sure I am not the only one experiencing this