Rain is *******

Hi I am disappointed in the service I recieved from rain. I payed my account on Saturday 26th April and no update was recieved from their call centre even with communication to say something Is wrong with their system. I have called their call centre to get clarity and non was found and no where could I get ahold of the billing people to assist me. It is disheartening for such a big business to do this to people, I even went to their store in Constantia to get clarity and get everything fixed but all they did was take a picture of my payment and send it to their rain group, which I had already done via the chat bot and what's app. They are inconsiderate and don't deserve to continue with their business because all they do is eat our money and don't give us solutions when they run into a problem. I have used my own airtime to be put on hold for over 20 minutes and drove from Randfontein using my petrol and rain doesn't care about all that. I need them to refund me my money and take their ****** box because seemingly they are a bunch of liers that cannot be trusted. I beyond angry to think I trust people that cannot deliver on their business. I have received a maximum of 5 emails with reference numbers and all have not been attended to. And the last agent I spoke was Erick who promised that someone from Billing would call me within the next hour because he cannot do anything because of the restrictions on his computer.