Rain is *********

i had problwms with rain the past month and i wish to warn potential customers of their ********* dealings with customers. in short after paying and only getting signal for maybe a week i complained for three weeks and deceided to cancel my the 101 router. i askes for a refund and they said the router must be collected before the refund can be processed. they pickes up the router this morning now they awnd me a message that they will not refund because the tower was down for just one day.

Darian 4 reviews | Active since Jul 2025 30 Aug 2025 at 14:50 Rain stops when it starts to rain Do yourself a favor and do not take a package from Rain. I took a LTE router called the 101 with uncapped 5G package. it gave me speeds between 10 and 30 mbs due to the area not having 5g infrastructure. everything went well for a week and a half and one evening we had a light thunderstorm and the internet was gone up until today. Needless to say when i phoned the first time they gave the technicians 24 hours to get the only tower in my area up and running again. after two days when i phoned a again they escalated the complaint but saiid it will be back up shortly. the Third day i called they said they will diverebt my signal to the next tower. i phoned back a week later and this time the technicians was waiting for a part but it would have been up and running in a short space of time. after the second week of no internet they told me the case is escalated. frastrated i have asked to cancelled my package and that i want n refund. It sounded like the operator was gald to cancel the package. i however asked for a refund and his reply was that a representative of rain would phone me within 24 hours its niw three days later and no call. The operators always sound like they are from America or India.

so now i tel people i had Rain, but when the rain came my rain was gone.

quick to sell the product with no sense of customer care or service. one start is even to much Unhappy customer Reply (11) Rain’s reply 30 Aug 2025 at 15:15 Hi Darian

Thank you for bringing your complaint to our attention, We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.

Regards, rain Rain’s reply 30 Aug 2025 at 15:17 Hi Darian

Kindly confirm the address in which the router is found

Regards Rain Darian’s reply 30 Aug 2025 at 16:08 15 Harrismith Street Makhanda Rain’s reply 30 Aug 2025 at 16:50 Hi Darian

Thank you for confirming, we will have a look and get back to you shortly

Regards Rain Rain’s reply 30 Aug 2025 at 16:57 Hi Darian

The team is currently working towards restoring power to the site/tower We apologize for the wait, we will adjust your billing accordingly Regards Rain Darian’s reply 02 Sep 2025 at 09:49 when do i get my refund. or should i put another review Rain’s reply 03 Sep 2025 at 11:00 Hi Darian, please advise if the device has been collected so we can process your refund. Darian’s reply

Rain’s reply 04 Sep 2025 at 16:14 Hi Darian, please note that the are no refund due. The tower was down for 1 day, and we can see that there has been activity on your account.