NP
Neil P
1 reviews | Active since Sept 2024
16 Apr 2026, 11:08
Rain - ******ion and Questionable Conduct
For the past 5 weeks, I've been having an issue with my rain sim card, as it shows emergency calls only. after numerious calls, setting updates and reboots the issue prevailed. After 5 tickets and about 10 escalations I got the new products department to call me, only to be told my router is outdated and to fix the issue on my phone I need to have the sim cards replaced. The deal was made and delivery scheduled for 2-5 working days. at 7 werling days I called them (again) and 4 tickets later and struggling for 6 days to have my ID number at CCD couriers corrected was only 1 sim delivered. Being at the end of my patience, I decided to go to their shop in Benoni. The issue with the one sim was resolved and we continued for the so-called router swap out. First they wanted to give me an additional contract, and I had to explain it is a swap. They asked for the old unit back and I mentioned it was an external unit, so they said they will write it off. Now I thought we are getting somewhere, but no, now I need to pay R60 additional as the old contract was a special they ran. I asked what makes the new router better and was told its an upgrade and it downloads at 30Mbps. So I asked what is the old router running at, 60Mbps. IN WHAT UNIVERESE IS GOING FROM 60Mbps to 30Mbps AN UPGRADE??? And for having slower internet I need to pay R60 more a month. This brought me to one conclusion only, they wanted to do the "upgrade" in order to get more money out of me, a clever trick. So I need to pay more to have less, can someone at rain please explain your train of thought (that is if there is a train). How can you ****** and mislead you loyal clients like this? How can we trust you as a company if your dealings are this questionable?
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
16 Apr 2026, 11:33Hi Neil,
We're really sorry your rain experience hasn't been as good as you expected.We're going to get on this asap.
Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected.We're going to get on this asap.
Thank you.rain.
Rain's reply16 Apr 2026, 11:33
Official
Hi Neil,
We're really sorry your rain experience hasn't been as good as you expected.We're going to get on this asap.
Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected.We're going to get on this asap.
Thank you.rain.
NP
Neil P's updateReviewer Update
16 Apr 2026, 11:45You could not resolve my issue in 5 weeks, after numerious escalations, so what proof do I have that you WILL "get on it". And your sorry is meaningless, if I can have R10 credit for everytime I was told you were sorry in the pas 2 weeks I will only have to start paying my contract in 2035. After trying to ****** money from me for a downgrade all you can reply is you are sorry and will get on to it. What you have done can be seen as *****ilent as you have made me believe that the "upgrade" is better and yet it is 50% worse, and your answer is sorry. HOW CAN I TRUST YOU?? Answer the questions I asked and maybe we will have a starting point. Rain employess are a bunch of *****s and retards!! Sorry I called you *****s and retards, but I did say sorry, and according to you, this makes it all better
NP
Neil P's update16 Apr 2026, 11:45
Reviewer Update
You could not resolve my issue in 5 weeks, after numerious escalations, so what proof do I have that you WILL "get on it". And your sorry is meaningless, if I can have R10 credit for everytime I was told you were sorry in the pas 2 weeks I will only have to start paying my contract in 2035. After trying to ****** money from me for a downgrade all you can reply is you are sorry and will get on to it. What you have done can be seen as *****ilent as you have made me believe that the "upgrade" is better and yet it is 50% worse, and your answer is sorry. HOW CAN I TRUST YOU?? Answer the questions I asked and maybe we will have a starting point. Rain employess are a bunch of *****s and retards!! Sorry I called you *****s and retards, but I did say sorry, and according to you, this makes it all better
NP
Neil P's updateReviewer Update
16 Apr 2026, 12:19I Have questiones, but none had been answered in the past 5 weeks, don't think you lot knows what is happening in your own, non-running, unprofessional "business"
NP
Neil P's update16 Apr 2026, 12:19
Reviewer Update
I Have questiones, but none had been answered in the past 5 weeks, don't think you lot knows what is happening in your own, non-running, unprofessional "business"
NP
Neil P's updateReviewer Update
16 Apr 2026, 13:28Hi
Unfortunately, unlike you, I have a business that is running and I need to contact my clients to make arrangements. So I was on the phone when you called me 3 times, but the client brings in money, you only take money, guess who is more important. I suggest you try again, and again until you get hold of me, not 3 times in a row, try a 5 min break inbetween, we might be busy
Unfortunately, unlike you, I have a business that is running and I need to contact my clients to make arrangements. So I was on the phone when you called me 3 times, but the client brings in money, you only take money, guess who is more important. I suggest you try again, and again until you get hold of me, not 3 times in a row, try a 5 min break inbetween, we might be busy
NP
Neil P's update16 Apr 2026, 13:28
Reviewer Update
Hi
Unfortunately, unlike you, I have a business that is running and I need to contact my clients to make arrangements. So I was on the phone when you called me 3 times, but the client brings in money, you only take money, guess who is more important. I suggest you try again, and again until you get hold of me, not 3 times in a row, try a 5 min break inbetween, we might be busy
Unfortunately, unlike you, I have a business that is running and I need to contact my clients to make arrangements. So I was on the phone when you called me 3 times, but the client brings in money, you only take money, guess who is more important. I suggest you try again, and again until you get hold of me, not 3 times in a row, try a 5 min break inbetween, we might be busy
NP
Neil P's updateReviewer Update
18 Apr 2026, 08:50Good morning *****s and Retards
After all the communication and promises, imagine my lack of surprise when after only 2 days I’m back to emergency calls only or no service. What I do however find intriguing is that when I visit your store, I have service, yet you insist that the issue is with my phone. I have 4 bars on your signal, yet can only make emergency calls? Your store has updated my settings, and it only lasted for 2 days, yet you insist the problem is with my phone. Common sense, of which you have non, indicates that due to the fact that for 5 years I had no problem, at you shop I had no problem and that for 2 days on and off I had connectivity and that I have full strength signal that the issue is not my phone, but you signal, YOU HAVE A PROBLEM ON YOUR TOWER. Even though you claim to have perfect signal, that does not mean we have full access, but I’m sure that is beyond your mental capacity to understand. Promises had been made by supervisors and managers alike that they will look into this, if the issue prevails, it is a clear indication this has NOT happened. And then you have some technician calling me at the most inappropriate times, at 8 I’m off to site, take note, asking if I have the 2nd sim card with me. “Yes, I keep the sim with me in my wallet so if my current provider cant provide, I have backup, so ****, the card is for the service provider that is not providing”. And this is going to be followed by “please could you put it in another phone”. “Sure, just wait, I have a stack of old phones just waiting for me to use to test your network”. What planet are you from, where client have the whole day free to talk to you, and have cell phones?
After years of being a loyal client and paying my account on time and in full, or as you will say “in good standing” this is how you rewards me. **** I’m glad I’m not a bad client.
After all the communication and promises, imagine my lack of surprise when after only 2 days I’m back to emergency calls only or no service. What I do however find intriguing is that when I visit your store, I have service, yet you insist that the issue is with my phone. I have 4 bars on your signal, yet can only make emergency calls? Your store has updated my settings, and it only lasted for 2 days, yet you insist the problem is with my phone. Common sense, of which you have non, indicates that due to the fact that for 5 years I had no problem, at you shop I had no problem and that for 2 days on and off I had connectivity and that I have full strength signal that the issue is not my phone, but you signal, YOU HAVE A PROBLEM ON YOUR TOWER. Even though you claim to have perfect signal, that does not mean we have full access, but I’m sure that is beyond your mental capacity to understand. Promises had been made by supervisors and managers alike that they will look into this, if the issue prevails, it is a clear indication this has NOT happened. And then you have some technician calling me at the most inappropriate times, at 8 I’m off to site, take note, asking if I have the 2nd sim card with me. “Yes, I keep the sim with me in my wallet so if my current provider cant provide, I have backup, so ****, the card is for the service provider that is not providing”. And this is going to be followed by “please could you put it in another phone”. “Sure, just wait, I have a stack of old phones just waiting for me to use to test your network”. What planet are you from, where client have the whole day free to talk to you, and have cell phones?
After years of being a loyal client and paying my account on time and in full, or as you will say “in good standing” this is how you rewards me. **** I’m glad I’m not a bad client.
NP
Neil P's update18 Apr 2026, 08:50
Reviewer Update
Good morning *****s and Retards
After all the communication and promises, imagine my lack of surprise when after only 2 days I’m back to emergency calls only or no service. What I do however find intriguing is that when I visit your store, I have service, yet you insist that the issue is with my phone. I have 4 bars on your signal, yet can only make emergency calls? Your store has updated my settings, and it only lasted for 2 days, yet you insist the problem is with my phone. Common sense, of which you have non, indicates that due to the fact that for 5 years I had no problem, at you shop I had no problem and that for 2 days on and off I had connectivity and that I have full strength signal that the issue is not my phone, but you signal, YOU HAVE A PROBLEM ON YOUR TOWER. Even though you claim to have perfect signal, that does not mean we have full access, but I’m sure that is beyond your mental capacity to understand. Promises had been made by supervisors and managers alike that they will look into this, if the issue prevails, it is a clear indication this has NOT happened. And then you have some technician calling me at the most inappropriate times, at 8 I’m off to site, take note, asking if I have the 2nd sim card with me. “Yes, I keep the sim with me in my wallet so if my current provider cant provide, I have backup, so ****, the card is for the service provider that is not providing”. And this is going to be followed by “please could you put it in another phone”. “Sure, just wait, I have a stack of old phones just waiting for me to use to test your network”. What planet are you from, where client have the whole day free to talk to you, and have cell phones?
After years of being a loyal client and paying my account on time and in full, or as you will say “in good standing” this is how you rewards me. **** I’m glad I’m not a bad client.
After all the communication and promises, imagine my lack of surprise when after only 2 days I’m back to emergency calls only or no service. What I do however find intriguing is that when I visit your store, I have service, yet you insist that the issue is with my phone. I have 4 bars on your signal, yet can only make emergency calls? Your store has updated my settings, and it only lasted for 2 days, yet you insist the problem is with my phone. Common sense, of which you have non, indicates that due to the fact that for 5 years I had no problem, at you shop I had no problem and that for 2 days on and off I had connectivity and that I have full strength signal that the issue is not my phone, but you signal, YOU HAVE A PROBLEM ON YOUR TOWER. Even though you claim to have perfect signal, that does not mean we have full access, but I’m sure that is beyond your mental capacity to understand. Promises had been made by supervisors and managers alike that they will look into this, if the issue prevails, it is a clear indication this has NOT happened. And then you have some technician calling me at the most inappropriate times, at 8 I’m off to site, take note, asking if I have the 2nd sim card with me. “Yes, I keep the sim with me in my wallet so if my current provider cant provide, I have backup, so ****, the card is for the service provider that is not providing”. And this is going to be followed by “please could you put it in another phone”. “Sure, just wait, I have a stack of old phones just waiting for me to use to test your network”. What planet are you from, where client have the whole day free to talk to you, and have cell phones?
After years of being a loyal client and paying my account on time and in full, or as you will say “in good standing” this is how you rewards me. **** I’m glad I’m not a bad client.