RAIN - internet with no service or connection

I have had rain for 5 months now, and in those 5 months I have only had 2 months of uninterrupted connection.

I have now been without connection for 3 weeks. I have called the call centre every single day and spoke to an agent every day where they are unable to assist me, everyday the case gets escalated to the advanced team, however NOT ONCE has a technician called me back to assist or sent a technician to my site to assist.

I need to pay for wifi, but I have now gone 3 weeks without it.

Call centre service is poor and often rude. Escalation services are apparently non-existant and willingness to assist is lacking.